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NAPA Auto Parts UK & Ireland is a leading provider of high-quality parts, tools, and equipment dedicated to light vehicle (LV) mechanics and automotive enthusiasts. We are currently looking for an Area Manager to oversee our busy branches. The ideal candidate will already be working in the automotive industry and will have experience as an Area Manager or will be an experienced Motor Factor Branch Manager looking for progression. This role will report directly to the Divisional Manager.
Job Responsibility:
Day-to-day operation of the branches within your area
Evaluating employee performance and providing feedback and coaching as required
Developing customer relations within area, communicating with Regional Sales Manager to meet targets
Interacting with customers on a regular basis via telephone or when visiting the branch to ensure satisfaction and gain useful feedback
Regular interaction and holding short daily catch up sessions with all area management
Briefing Branch Managers and other employees on current sales goals, promotions, and other relevant information
Ensuring Branch stock control and audits are completed and to schedules set
Efficient management of stock, to include goods in, supplier and customer returns in all branches
Monitoring and driving telesales efficiency within your area
Ensuring service levels with parts deliveries are to a satisfactory standard in all branches
Resolving customer problems as needed
Ensure the planning and authorising staff holidays are as per company policy within all branches
Reporting and dealing with staffing issues
Complying with all health & safety requirements
Ensuring all branches complete daily van checks and resolving defects reported
All Branches efficiently manage and handle cash and adhere to relevant procedures
Active in assisting credit control with customer debt
Cooperating with other areas and departments relating to company practices
Driving promotional activities from across the area and achieve goals set
Adhering to high ethical and professional standards
Ensuring a high standard of housekeeping within the branches
Ensuring all company procedures are always adhered to
You will be responsible for managing the sales team within your area
You will need to be able to identify new business and develop existing business within your area through well executed sales planning
You will also be expected to organise your team to carry out local market research and monitor and report information about competitor activity
Achieve growth in line with budget
Manage your team of BDM’s by measuring them against set business KPI’s
Responsible for the delivery of sales promotions and marketing material
Develop and maintain strong relationships with customers
Performance manages your team of BDM’s
Requirements:
Must be a natural leader, self-driven and enjoy working as a team to achieve results
Have knowledge of the local area and customer base (desired but not essential)
Demonstrate proven ability to manage and grow direct reports
First class commercial awareness with an ability to leverage reporting data to drive growth and margin
Good working knowledge of Microsoft Excel
Nice to have:
Have knowledge of the local area and customer base
What we offer:
An opportunity to join a global brand and market leader
Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat
Opportunities for career progression and bespoke training
Free pension advice from our standard pension provider
Free access to Health, Wellbeing and Financial tools
Potential to earn a performance based bonus, paid monthly
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