Area Manager Job at Monica Vinader (London)

Job Description

The Area Manager is a crucial, high-impact leadership role at the heart of our UK Retail Commercial Team. This exciting opportunity involves taking full responsibility for a group of boutiques and concessions, driving growth and exemplary performance in the UK, the brand’s home market.

Job Responsibility

Drive sales performance and profitability across all key performance indicators (sales, product, service and customer)
Motivate, inspire and empower Boutique and Concession Managers to achieve ambitious sales targets, ensuring all employees have goals and productivity targets and receive training and coaching to achieve them
Achieve profitability by effectively managing costs, with exposure and influence on P&L decisions
Utilise data and analysis to rigorously evaluate and report on performance on a daily, weekly, and monthly basis, identifying areas for improvement and putting in place necessary action plans
Develop clienteling strategy for the area and proactively lead teams in executing retail marketing initiatives and engaging events
Champion a proactive best-in-class commercial approach to clienteling, in-store services and customer loyalty, delivering on brand commercial targets and standards
Be connected and ‘on the pulse’ in your local market, holding key stakeholder relationships
Lead and inspire a team of Boutique and Concession Managers, ensuring all locations deliver the highest standards of luxury service aligned with our business values
Drive the personal and professional development of our retail teams through consistent 1:1 coaching, individual performance reviews, and ensuring a cascading culture of feedback throughout the teams.
Provide expert guidance, training, and support to Managers, ensuring all aspects of the Boutique and Concession operations are managed effectively and in line with company policies and procedures.
Partner with the People and Culture Team to proactively manage poor performers and handle any Employee Relations issues, proactively addressing escalations with professionalism and confidentiality
Oversee the recruitment process for all retail roles, identifying hiring needs, managing related interview processes and ensuring top talent is onboarded to the brand
Identify and grow talent, implementing talent development and succession plans
Use own positive, ambitious and caring attitude to instill inclusive, supportive and high performance culture
Drive accountability across teams to instill a culture of service excellence and exceeding customer expectations throughout the customer journey
Work in partnership with the Retail Training Manager to support the delivery of all brand, product and service training, ensuring they are fully embedded in the everyday customer journey
Support the successful onboarding of all new team members and managers, ensuring a smooth and effective transition into their roles.
Support the strategic planning and flawless execution of the GTM process across the area
Demonstrate and drive consistently high standards across all aspects of retail operations, including stock management, cleanliness, VM standards and grooming, ensuring boutiques are compliant with all MV brand standards
Responsible for inventory accuracy across locations
oversee stock management process, deliver to stock accuracy thresholds.
Responsible for effective staff management, ensuring locations are adequately staffed with absence and annual leave managed efficiently in partnership with Boutique Managers.
Ensure policy and procedure compliance across all retail employees in the area
Streamline retail operations, processes and procedures to ensure efficiency, supporting Boutique managers to achieve operational excellence

Requirements

Ability to document your authorisation to work in the United Kingdom
Able to travel regularly within London, flexibility to travel to other locations within the UK if required
Are hands-on, solutions-focused, and entrepreneurial
Collaborate openly with humility, honesty, and humour
Embrace learning, teaching, and personal growth
Stay resilient, adaptable, and self-motivated in a creative environment
Speak up when you don’t know—and act fast to figure it out
Brings strong expertise in multi-site retail leadership, including commercial performance, clienteling, retail operations, inventory management, compliance, workforce planning and performance management

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