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Sureserve Logo Sureserve · Construction

Area Manager - Mechanical

United Kingdom, London 55000.00 GBP / Year · Job Posted January 18, 2026
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Job Description

The Sureserve Group of businesses provides market-leading compliance and energy services across the UK. Sureserve Compliance South, part of the Sureserve Group, delivers heating services within the social housing sector across London & the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London’s largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities.

Job Responsibility

  • Responsible for customer services including complaint resolution
  • Work closely with HR colleagues on employee-related issues that may occur throughout the employee lifecycle
  • Attend all contract meetings and report back to the Head of Region
  • Monitor parts usage and credit returns to procurement department
  • To ensure compliance is met on all contracts
  • Responsible for all financial invoicing on time and chargeable works management
  • Ensure letter procedure is adhered to and take full responsibility for no access procedure
  • Achieving and maintaining 100% compliance on servicing programmes
  • Manage key functions and roles within the Region
  • Be the main link with our clients in terms of contract management
  • Handle all forms of feedback from customers and clients and take appropriate action
  • take the lead on championing customer service
  • Ensure the fleet of your region is kept to a high standard. Working with the fleet department when necessary, reporting any issues as they happen
  • Assist in the preparation of bidding and contracting for new work
  • Heavily involved in recruiting and monitoring probationary periods
  • All associated ad-hoc administrative duties

Requirements

  • Qualified Domestic Gas Engineer (holding current ACS qualification)
  • Previous Area Manager experience preferably from a social housing/construction background
  • Able to provide a high level of courteous, professional customer service
  • Highly proficient in MS Office, in particular Outlook and Excel
  • Good written and verbal communication skills
  • Flexible attitude with strong organisational skills

What we offer

  • Competitive salary
  • Contributory Pension scheme
  • Life assurance
  • 28 days annual leave inclusive of bank holidays, rising 1 per year of service to a max of 33 days
  • Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer’s leave, neonatal leave, IVF, and assisted conception leave
  • Sureserve Benefits Hub, accessing over 1000’s retail discounts
  • Virtual GP service, 24/7, 365 days, available for employees and your immediate family
  • Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family
  • Bike2Work scheme
  • Home & Electronics – salary sacrifice purchase scheme
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