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Area Manager, Global Safety and Security, North India, Bhutan, and Nepal

India, Gurgaon · Job Posted March 21, 2025

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Job Description

Assist the Senior Manager Global Safety & Security – South Asia on properties in North India, Bhutan & Nepal on Loss Prevention operations. Areas of responsibility includes assisting in ensuring compliance, protection of associates, guests and property, handling of crisis, investigation, driving corporate programs and any other activity directed by the Senior Manager Global Safety and Security. Assists GDAP team to ensure successful pipeline development and consistency in Loss Prevention design implementation. Surfaces and identify talents for pipeline succession planning. Coaches and provides training for new Loss Prevention leadership. Develops good relationship with local US Embassy, local authorities, security leadership of other MNCs and other security related organizations. This position may include sustained travel and work both in/outside of India.

Job Responsibility

  • Assist the Senior Manager Global Safety & Security – South Asia on properties in North India, Bhutan & Nepal on Loss Prevention operations
  • Ensure compliance, protection of associates, guests and property, handling of crisis, investigation, driving corporate programs
  • Assist GDAP team to ensure successful pipeline development and consistency in Loss Prevention design implementation
  • Surface and identify talents for pipeline succession planning
  • Coach and provide training for new Loss Prevention leadership
  • Develop good relationship with local US Embassy, local authorities, security leadership of other MNCs and other security related organizations
  • Direct the security operations of Loss Prevention to protect and secure the hotel property, guests and associates
  • Ensure compliance with Marriott Operating Standards to maintain brand integrity
  • Ensure products and or services provided by the Loss Prevention department meet or exceed guest expectations and build customer loyalty through product and or service excellence
  • Hire, develop, and retain a diverse workforce to deliver excellent products and services
  • Create and sustain a work environment that focuses on fair and equitable treatment and associate satisfaction to enable business success
  • Manage the operations of Loss Prevention to achieve or exceed budget expectations
  • Monitor wages and expenses and make ongoing adjustments as needed to achieve goals

Requirements

  • Minimum 4 years as a Loss Prevention department head at Marriott properties
  • Consistent strong performer or key contributor
  • Knowledge of Marriott procedures, emergency plans, safety and security guidelines, investigation, training and OSHA standards
  • Effective decision making and problem-solving skills
  • Knowledge of civil and criminal laws pertaining to hotels in South India
  • Understanding of 'duty of care' principles
  • Good negotiation skills
  • Strong communication skills in English and Hindi (verbal, listening, writing)
  • Effective conflict management skills
  • Basic legal expertise related to hotel issues in South India
  • Knowledge of governmental regulations and safety standards for South India
  • Minimum Graduate from an Accredited University
  • Ability to pass a criminal history background check
  • First Aid, CPR & AED certification

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