Area Manager, Global Safety and Security, North India, Bhutan, and Nepal Job at Marriott Bonvoy (Gurgaon)

Job Description

Assist the Senior Manager Global Safety & Security – South Asia on properties in North India, Bhutan & Nepal on Loss Prevention operations. Areas of responsibility includes assisting in ensuring compliance, protection of associates, guests and property, handling of crisis, investigation, driving corporate programs and any other activity directed by the Senior Manager Global Safety and Security. Assists GDAP team to ensure successful pipeline development and consistency in Loss Prevention design implementation. Surfaces and identify talents for pipeline succession planning. Coaches and provides training for new Loss Prevention leadership. Develops good relationship with local US Embassy, local authorities, security leadership of other MNCs and other security related organizations. This position may include sustained travel and work both in/outside of India.

Job Responsibility

Assist the Senior Manager Global Safety & Security – South Asia on properties in North India, Bhutan & Nepal on Loss Prevention operations
Ensure compliance, protection of associates, guests and property, handling of crisis, investigation, driving corporate programs
Assist GDAP team to ensure successful pipeline development and consistency in Loss Prevention design implementation
Surface and identify talents for pipeline succession planning
Coach and provide training for new Loss Prevention leadership
Develop good relationship with local US Embassy, local authorities, security leadership of other MNCs and other security related organizations
Direct the security operations of Loss Prevention to protect and secure the hotel property, guests and associates
Ensure compliance with Marriott Operating Standards to maintain brand integrity
Ensure products and or services provided by the Loss Prevention department meet or exceed guest expectations and build customer loyalty through product and or service excellence
Hire, develop, and retain a diverse workforce to deliver excellent products and services
Create and sustain a work environment that focuses on fair and equitable treatment and associate satisfaction to enable business success
Manage the operations of Loss Prevention to achieve or exceed budget expectations
Monitor wages and expenses and make ongoing adjustments as needed to achieve goals

Requirements

Minimum 4 years as a Loss Prevention department head at Marriott properties
Consistent strong performer or key contributor
Knowledge of Marriott procedures, emergency plans, safety and security guidelines, investigation, training and OSHA standards
Effective decision making and problem-solving skills
Knowledge of civil and criminal laws pertaining to hotels in South India
Understanding of 'duty of care' principles
Good negotiation skills
Strong communication skills in English and Hindi (verbal, listening, writing)
Effective conflict management skills
Basic legal expertise related to hotel issues in South India
Knowledge of governmental regulations and safety standards for South India
Minimum Graduate from an Accredited University
Ability to pass a criminal history background check
First Aid, CPR & AED certification

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Area Manager, Global Safety and Security, North India, Bhutan, and Nepal

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