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The Area Manager manages overall store operations and the achievement of company goals and directives. This Area Manager will have a special focus in Backyard and BBQ, driving the growth and sales of this area as well as actively managing the merchandising and in-stock levels. Grill builds and deliveries will be a priority to oversee and manage.
Job Responsibility:
Provide positive representation of store
Proactively assist customers in solving problems
Greet customers entering and throughout the store
Thank customers when finished and when they are leaving the store
Provide a friendly, outgoing demeanor
work well with customers as well as associates
Ensure all calls and pages are answered promptly, courteously and effectively
Handle customer complaints
Work to resolve problems with the customer and have store’s best interest taken into consideration
Possess excellent product knowledge and knowledge of store layout and location of products
Ensure a positive, professional and safe work environment for all associates
Supervise the “general operations” of the entire store
Responsible for opening and closing the store
Assist with the implementation of Store Support Center programs
Ensure successful Loss Prevention, Safety and Internal Audits
Work with Store Managers and Assistant Managers on all aspects of running the store
Participate in management staff meetings
Communicate issues to the appropriate Store Support Center department with Store Managers' approval
Assist with special projects within the district as set forth by the District Manager
Implement new Standard Operating Procedures into store execution
Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas
Ensure that weekly price changes and label updates are completed timely and accurately
Oversee all cashiering functions including training, maintenance, audits, and reports
Manage and direct preventative maintenance and repairs in order to maximize and protect all physical assets (i.e. building, fixtures and equipment)
Visit competition to be familiar with what they are doing
Perform all other duties as assigned
Assist to ensure forklift operations and receiving is completed in a safe and efficient way
Assist to ensure receiving, checking in and stocking of merchandise adheres to best practices and Standard Operating Procedures
Responsible for maintenance of back stock levels
Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately
Assist in ordering and maintaining desirable product inventory levels to ensure in-stocks and store profitability
Assist with merchandise resets throughout the store
Assist to ensure all signage is current in the store
Assist in presenting a clean and orderly sales floor, including end caps and promotional and incremental merchandising
Assist in training of all associates
Actively recruit and promote the advancement of Ace Hardware of Fort Collins associates
Assist in training, reviewing, rewarding and coaching of Associates with the approval of the Store Managers
Manage all aspects of store operations in the absence of the General Manager
Lead by example
be approachable by all associates and customers
Participate in store meetings
Communicate any merchandising, cost control or sales idea to the General Manager for follow up
Prepare and challenge yourself for future advancement
Requirements:
High School or GED equivalent
Completion of NHRA Advanced Course in Hardware Retailing recommended
Minimum of 2-4 years retail management experience
Strong leadership and analytical skills
Excellent verbal and written communication skills with the ability to communicate clearly and effectively in all situations
Strong problem-solving and organizational skills
Ability to lead and develop others
Ability to handle multiple projects and tasks with a high attention to detail
Knowledge of retail computer systems, MS Word and Excel required
Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of the business
Ability to lift 50 pounds consistently and stand/walk for up to eight hours in a shift
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