Area Internet Services Manager Job at Encore Global (Boston)

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Area Internet Services Manager

Manage the overall IT operation, network and related client facing services at t...

Location

United States , Washington

Salary:

80926.00 - 105204.00 USD / Year

Encore Global

Expiration Date

Until further notice

Requirements

Bachelor of Science or equivalent in Computer Science or commensurate experience
5+ years of experience in the hospitality industry in a technical role
3+ years of field experience in internet services support
1+ years of leadership or management experience
Ability to understand technical concepts and solutions and be able to communicate them so they are understood to a non-technical buyer
Familiarity with Internet services, bandwidth, IP wired and wireless networks, principles of computer hardware and software, webcasting
Encompass all skills at the C2 Level. Within 1 year, achieve Computer Level 1 Certification (C1) per Encore Technical Skillset Matrix after transfer to new role

Job Responsibility

Reporting to the Regional Internet Services Manager with additional oversight by local Area Director or local Director of Event Technology, manage the overall IT operation, network and related client facing services at the area level
Maintain the equipment and infrastructure, position and sell the solution, execute events, and provide outstanding internal and external customer service
Technical Sales
Network Management
Event Support
Team Support
Customer Service
People Management

What we offer

comprehensive insurance options
generous PTO
company-matching 401(k)

Fulltime

Service Delivery Customer Success Manager

As a Service Delivery/Customer Success Manager you will be the single point of c...

Location

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Engineering, Computer Science or equivalent
5 - 7 years of relevant work experience in Service Delivery / Services Management / Services Account management / Service Assurance
Service mindset and proactive attitude
Ideally leading large technical account activity for a Service Provider or large Enterprise customer
Has proven background in managing complex customers and a clear ability to understand how to prioritize, while considering both customer and the company business requirements
Experience in a service delivery and business model with active partner participation in the end-to-end chain
Applies knowledge/skills through handling complex problems and/or coordinating work which may extend beyond own area of expertise
Demonstrated ownership and management of service and support escalations and remediation planning
Proven communication skills (written and oral) and capable to communicate with multiple levels within customer environment
Excellent customer management and relationship capabilities

Job Responsibility

Customer onboarding
Manage the customer experience with recurring meetings to supervise related activities and outcomes
Engages and manages the post-sales relationship with the customers
Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives
Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process
Incident and escalation management, provides remote operational support and remediation
Responsible for incident ownership, managing all high and critical incidents
Logistics support on RMAs
Installed base management and entitlement, escalation/remediation
E2E coordination with internal areas and stakeholders such as global technical support center, global customer care, global logistics, engineering and product departments

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Client Services Treasury Management Principal Associate

Are you looking for a challenging role that includes the convenience of working ...

Location

United States , Plano; Charlotte; Richmond

Salary:

98900.00 - 112900.00 USD / Year

Capital One

Expiration Date

Until further notice

Requirements

High School Diploma, GED or equivalent certification
At least 3 years of experience in client services, customer service, business process management, project management, relationship management or risk management
At least 3 years of experience in Microsoft Office (Outlook, Excel, Word, PowerPoint) or Google Suite (Sheets, Slides, Docs)
Must be within 50 miles driving distance from one of our Capital One hubs in Charlotte, NC, Plano, TX, or Richmond, VA
A secure home office environment that is free from background noise and distractions
A reliable private internet connection that is not supplied via cellular data or hotspot
A private network that is password protected where you have ownership or line of sight to every device on the network
Internet service must be provided by Cable or fiber Internet Service Provides (ISP)
ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred

Job Responsibility

Manage a pod of Client Service associates including development and performance management
Lead the management of day-to-day pod BAU work, identify work trends and issues, and review well-managed reports and dashboards to ensure the pod’s work is progressing properly
Lead the development of CS strategy, and identify opportunities to improve internal controls, processes, and procedures
Serve as process managers of various L3 processes
Serve as the first line of defense for troubleshooting identified problems, and as the POC through whom all pod issues, risks, and other escalations are communicated to senior leadership
Own the client experience in all interactions including detailed follow through
Execute job duties following policies, standards and/or procedures within target turnaround times and quality levels
bring awareness to management any constraints or concerns
Keep internal and external stakeholders (client, sales, service, operations, product) informed of status, risks and issues to delivery
When complaints, problems and/or issues arise work with partners driving to root cause and identifying sustainable, repeatable solutions to ensure repeat occurrences are avoided for all clients

What we offer

performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being

Fulltime

Internet Services Specialist, Audio Visual

Our technicians enjoy the opportunities to work with innovative and cutting-edge...

Location

United States , Tampa

Salary:

22.90 - 29.77 USD / Hour

Encore Global

Expiration Date

Until further notice

Requirements

Bachelor’s Degree is preferred
3-5 years of field experience in internet services support is required
2-3 years of customer service or hospitality experience is preferred
Familiarity with Internet services, bandwidth, IP wired and wireless networks, principles of computer hardware and software, webcasting
Preferred Certifications: CompTIA, Cisco CCENT/CCNA/CCDA/CCNP/Wireless specialties and/or other equivalent network and wireless vendors
Technical level 300 Certified
New Encore team members must be certified by their location within 30 days
Internal Candidates must show completion of 50% of hands-on skill verification
Ability to interact professionally and effectively with a diverse work force, customer base and senior level management
Strong customer, client and coworker interface experience and abilities

Job Responsibility

Manage the overall IT operation, network, and related client facing services at the property level
Maintain the equipment and infrastructure, position and sell the solution, execute events, and provide outstanding internal and external customer service
Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual and internet equipment
Troubleshoot technical issues and resolve problems quickly as they arise
Complies with all Company security and safety measures
Ensures equipment is secure from theft and/or damage when in use
Under direction from the property Director and the Area Internet Services Manager, ensure the readiness of the network infrastructure installation and temporary network equipment
Establish and maintain positive working relationships with Internet Service Provider, Network Service Provider, and Hotel IT team
Own the implementation of network configurations and customizations utilizing available self-service tools
Plan and execute established event requirements with the highest levels of customer service

What we offer

Paid Time Off
Vacation Days
Paid Holidays
Floating Holidays
Sick/Personal Days
Premium Recognition Program (CenterStage)
Performance Incentive Plans (GEI Bonus)
Employee Referral Program
Annual Merit
Training & Development

Fulltime

Internet Specialist

Manage the overall IT operation, network, and related client facing services at ...

Location

United States , Washington

Salary:

29.16 - 35.73 USD / Hour

Encore Global

Expiration Date

Until further notice

Requirements

Bachelor’s Degree is preferred
3-5 years of field experience in internet services support is required
2-3 years of customer service or hospitality experience is preferred
Familiarity with Internet services, bandwidth, IP wired and wireless networks, principles of computer hardware and software, webcasting
Preferred Certifications: CompTIA, Cisco CCENT/CCNA/CCDA/CCNP/Wireless specialties and/or other equivalent network and wireless vendors
Technical level 300 Certified
Internal Candidates must show completion of 50% of hands-on skill verification
Ability to interact professionally and effectively with a diverse work force, customer base and senior level management
Strong customer, client and coworker interface experience and abilities

Job Responsibility

Manage the overall IT operation, network, and related client facing services at the property level
Maintain the equipment and infrastructure, position and sell the solution, execute events, and provide outstanding internal and external customer service
Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual and internet equipment
Troubleshoot technical issues and resolve problems quickly as they arise
Complies with all Company security and safety measures
Ensures equipment is secure from theft and/or damage when in use
Under direction from the property Director and the Area Internet Services Manager, ensure the readiness of the network infrastructure installation and temporary network equipment
Establish and maintain positive working relationships with Internet Service Provider, Network Service Provider, and Hotel IT team
Own the implementation of network configurations and customizations
Plan and execute established event requirements with the highest levels of customer service

What we offer

comprehensive insurance options
generous PTO
company-matching 401(k)

Fulltime

Client Services Treasury Management Servicing Associate

Are you looking for a challenging role that includes the convenience of working ...

Location

United States , Plano; Charlotte; Richmond

Salary:

66700.00 - 76100.00 USD / Year

Capital One

Expiration Date

Until further notice

Requirements

High School Diploma, GED or equivalent certification
At least 1 year of experience in customer service, client services, business process management or project management
At least 1 year of experience with Microsoft Office (Outlook, Excel, Word, PowerPoint) or Google Suite (Sheets, Slides, Docs)
Candidates must live within approximately 50 miles of one of the hub locations based in 23238, 28203, or 75024
A secure home office environment that is free from background noise and distractions
A reliable private internet connection that is not supplied via cellular data or hotspot
A private network that is password protected where you have ownership or line of sight to every device on the network
Internet service must be provided by Cable or fiber Internet Service Provides (ISP)
ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred

Job Responsibility

Complete a high-volume of inbound and outbound phone calls daily
Own the client experience in all interactions including detailed follow through
Execute job duties following policies, standards and/or procedures within target turnaround times and quality levels
bring awareness to management any constraints or concerns
Keep internal and external stakeholders (client, sales, service, operations, product) informed of status, risks and issues to delivery
When complaints, problems and/or issues arise work with partners driving to root cause and identifying sustainable, repeatable solutions to ensure repeat occurrences are avoided for all clients
Make it easy for a client to interact with Capital One
Learn and become an expert in Capital One credit, deposit, and treasury management products and services to proactively and reactively resolve client’s needs
Research and learn about your client’s industry, business, and individual banking needs
Collaborate within and across teams and organizations to analyze and resolve client issues

What we offer

performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being

Fulltime

Market Director of Revenue Management

This position works closely with Area Director of Revenue Strategy, General Mana...

Location

Singapore

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

2-year degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major
7 years experiences in the revenue management, sales and marketing, or related professional area
4-year bachelor's degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major
5 years experiences in the revenue management, sales and marketing, or related professional area
Knowledge of revenue management concepts, processes and strategies such as average daily rate, revenue per available room, sales cycles and trends, account management, pricing and inventory management
Skill in using a Yield Management system and interpreting pricing and inventory reports
Skill in collecting information from a variety of sources relating to market data, historical cycles, travel and tourism trends, and real estate market dynamics
The ability to manage rooms and function space restrictions and thresholds using systems or manually in order to maximize revenue/profit across all segments
The willingness to learn and ability to use computer systems and software packages to input, access, modify, store, or output information or to execute programs and analyses
Knowledge of economic principles and practices, P&L statements, operating budgets, forecasting and scheduling, and the reporting of financial data

Job Responsibility

Works closely with Area Director of Revenue Strategy, General Managers and shared service revenue team to ensure proper strategies are in place to optimize total hotel revenue
Act as the discipline expert to cluster and hotel leadership
Provide insight and context to revenue leaders, and help them meet their goals
Be a sounding-board for revenue management ideas and issues
Oversees total hotel(s) revenue management activities and managers within area of purview
Responsible for balancing the financial objectives of different lodging products to maximize total revenues and profit associated with guest rooms and catering space
Accountable for pricing, positioning and inventory of all hotel(s) within area of purview
Oversees all processes associated with demand, pricing, revenue, inventory for long range forecasting and opportunity analysis
Develops and recommends sales strategy for pricing of the transient, wholesale and group segments
Identifies new revenue opportunities and effectively communicates sales strategy and pricing of all key stakeholders

Fulltime

Concierge Agent

The Concierge Agent role reports to the Guest Service Manager and requires a hig...

Location

United Arab Emirates , Abu Dhabi

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

A minimum of at least 1 year of experience in the similar role in a luxury brand
Proficient in English (speaking, reading, writing)
Arabic language is a plus
Strong Guest Service and interpersonal, verbal, and written communication skills
Ability to make recommendations and provide accurate directions and arrangements
Basic knowledge of Opera PMS or other hotel management systems

Job Responsibility

Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
resolves customer complaints
assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices
Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner
Works harmoniously and professionally with co-workers and supervisors
Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current
Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests
Stores and retrieves guest luggage and packages
Utilizes a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

Area Internet Services Manager

Encore Global

Location:
United States , Boston

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 19, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Location:United States , Boston

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Contract Type:Not provided

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Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:March 19, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Job Posted:
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