Area Internet Services Manager Job at Encore Global (Washington)

Service Delivery Customer Success Manager

As a Service Delivery/Customer Success Manager you will be the single point of c...

Location

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Engineering, Computer Science or equivalent
5 - 7 years of relevant work experience in Service Delivery / Services Management / Services Account management / Service Assurance
Service mindset and proactive attitude
Ideally leading large technical account activity for a Service Provider or large Enterprise customer
Has proven background in managing complex customers and a clear ability to understand how to prioritize, while considering both customer and the company business requirements
Experience in a service delivery and business model with active partner participation in the end-to-end chain
Applies knowledge/skills through handling complex problems and/or coordinating work which may extend beyond own area of expertise
Demonstrated ownership and management of service and support escalations and remediation planning
Proven communication skills (written and oral) and capable to communicate with multiple levels within customer environment
Excellent customer management and relationship capabilities

Job Responsibility

Customer onboarding
Manage the customer experience with recurring meetings to supervise related activities and outcomes
Engages and manages the post-sales relationship with the customers
Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives
Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process
Incident and escalation management, provides remote operational support and remediation
Responsible for incident ownership, managing all high and critical incidents
Logistics support on RMAs
Installed base management and entitlement, escalation/remediation
E2E coordination with internal areas and stakeholders such as global technical support center, global customer care, global logistics, engineering and product departments

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Client Services Treasury Management Principal Associate

Are you looking for a challenging role that includes the convenience of working ...

Location

United States , Plano; Charlotte; Richmond

Salary:

98900.00 - 112900.00 USD / Year

Capital One

Expiration Date

Until further notice

Requirements

High School Diploma, GED or equivalent certification
At least 3 years of experience in client services, customer service, business process management, project management, relationship management or risk management
At least 3 years of experience in Microsoft Office (Outlook, Excel, Word, PowerPoint) or Google Suite (Sheets, Slides, Docs)
Must be within 50 miles driving distance from one of our Capital One hubs in Charlotte, NC, Plano, TX, or Richmond, VA
A secure home office environment that is free from background noise and distractions
A reliable private internet connection that is not supplied via cellular data or hotspot
A private network that is password protected where you have ownership or line of sight to every device on the network
Internet service must be provided by Cable or fiber Internet Service Provides (ISP)
ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred

Job Responsibility

Manage a pod of Client Service associates including development and performance management
Lead the management of day-to-day pod BAU work, identify work trends and issues, and review well-managed reports and dashboards to ensure the pod’s work is progressing properly
Lead the development of CS strategy, and identify opportunities to improve internal controls, processes, and procedures
Serve as process managers of various L3 processes
Serve as the first line of defense for troubleshooting identified problems, and as the POC through whom all pod issues, risks, and other escalations are communicated to senior leadership
Own the client experience in all interactions including detailed follow through
Execute job duties following policies, standards and/or procedures within target turnaround times and quality levels
bring awareness to management any constraints or concerns
Keep internal and external stakeholders (client, sales, service, operations, product) informed of status, risks and issues to delivery
When complaints, problems and/or issues arise work with partners driving to root cause and identifying sustainable, repeatable solutions to ensure repeat occurrences are avoided for all clients

What we offer

performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being

Fulltime

Internet Services Specialist, Audio Visual

Our technicians enjoy the opportunities to work with innovative and cutting-edge...

Location

United States , Tampa

Salary:

22.90 - 29.77 USD / Hour

Encore Global

Expiration Date

Until further notice

Requirements

Bachelor’s Degree is preferred
3-5 years of field experience in internet services support is required
2-3 years of customer service or hospitality experience is preferred
Familiarity with Internet services, bandwidth, IP wired and wireless networks, principles of computer hardware and software, webcasting
Preferred Certifications: CompTIA, Cisco CCENT/CCNA/CCDA/CCNP/Wireless specialties and/or other equivalent network and wireless vendors
Technical level 300 Certified
New Encore team members must be certified by their location within 30 days
Internal Candidates must show completion of 50% of hands-on skill verification
Ability to interact professionally and effectively with a diverse work force, customer base and senior level management
Strong customer, client and coworker interface experience and abilities

Job Responsibility

Manage the overall IT operation, network, and related client facing services at the property level
Maintain the equipment and infrastructure, position and sell the solution, execute events, and provide outstanding internal and external customer service
Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual and internet equipment
Troubleshoot technical issues and resolve problems quickly as they arise
Complies with all Company security and safety measures
Ensures equipment is secure from theft and/or damage when in use
Under direction from the property Director and the Area Internet Services Manager, ensure the readiness of the network infrastructure installation and temporary network equipment
Establish and maintain positive working relationships with Internet Service Provider, Network Service Provider, and Hotel IT team
Own the implementation of network configurations and customizations utilizing available self-service tools
Plan and execute established event requirements with the highest levels of customer service

What we offer

Paid Time Off
Vacation Days
Paid Holidays
Floating Holidays
Sick/Personal Days
Premium Recognition Program (CenterStage)
Performance Incentive Plans (GEI Bonus)
Employee Referral Program
Annual Merit
Training & Development

Fulltime

Internet Specialist

Manage the overall IT operation, network, and related client facing services at ...

Location

United States , Washington

Salary:

29.16 - 35.73 USD / Hour

Encore Global

Expiration Date

Until further notice

Requirements

Bachelor’s Degree is preferred
3-5 years of field experience in internet services support is required
2-3 years of customer service or hospitality experience is preferred
Familiarity with Internet services, bandwidth, IP wired and wireless networks, principles of computer hardware and software, webcasting
Preferred Certifications: CompTIA, Cisco CCENT/CCNA/CCDA/CCNP/Wireless specialties and/or other equivalent network and wireless vendors
Technical level 300 Certified
Internal Candidates must show completion of 50% of hands-on skill verification
Ability to interact professionally and effectively with a diverse work force, customer base and senior level management
Strong customer, client and coworker interface experience and abilities

Job Responsibility

Manage the overall IT operation, network, and related client facing services at the property level
Maintain the equipment and infrastructure, position and sell the solution, execute events, and provide outstanding internal and external customer service
Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual and internet equipment
Troubleshoot technical issues and resolve problems quickly as they arise
Complies with all Company security and safety measures
Ensures equipment is secure from theft and/or damage when in use
Under direction from the property Director and the Area Internet Services Manager, ensure the readiness of the network infrastructure installation and temporary network equipment
Establish and maintain positive working relationships with Internet Service Provider, Network Service Provider, and Hotel IT team
Own the implementation of network configurations and customizations
Plan and execute established event requirements with the highest levels of customer service

What we offer

comprehensive insurance options
generous PTO
company-matching 401(k)

Fulltime

Client Services Treasury Management Servicing Associate

Are you looking for a challenging role that includes the convenience of working ...

Location

United States , Plano; Charlotte; Richmond

Salary:

66700.00 - 76100.00 USD / Year

Capital One

Expiration Date

Until further notice

Requirements

High School Diploma, GED or equivalent certification
At least 1 year of experience in customer service, client services, business process management or project management
At least 1 year of experience with Microsoft Office (Outlook, Excel, Word, PowerPoint) or Google Suite (Sheets, Slides, Docs)
Candidates must live within approximately 50 miles of one of the hub locations based in 23238, 28203, or 75024
A secure home office environment that is free from background noise and distractions
A reliable private internet connection that is not supplied via cellular data or hotspot
A private network that is password protected where you have ownership or line of sight to every device on the network
Internet service must be provided by Cable or fiber Internet Service Provides (ISP)
ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred

Job Responsibility

Complete a high-volume of inbound and outbound phone calls daily
Own the client experience in all interactions including detailed follow through
Execute job duties following policies, standards and/or procedures within target turnaround times and quality levels
bring awareness to management any constraints or concerns
Keep internal and external stakeholders (client, sales, service, operations, product) informed of status, risks and issues to delivery
When complaints, problems and/or issues arise work with partners driving to root cause and identifying sustainable, repeatable solutions to ensure repeat occurrences are avoided for all clients
Make it easy for a client to interact with Capital One
Learn and become an expert in Capital One credit, deposit, and treasury management products and services to proactively and reactively resolve client’s needs
Research and learn about your client’s industry, business, and individual banking needs
Collaborate within and across teams and organizations to analyze and resolve client issues

What we offer

performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being

Fulltime

Inside Sales Representative

Execute sales growth plan by acquiring and evaluating leads for potential sales ...

Location

United States , Overland Park

Salary:

Not provided

Fairbanks Scales

Expiration Date

Until further notice

Requirements

Associate's or Bachelor's degree in Marketing, Sales, Business or equivalent experience preferred
Minimum of one to two (1-2) years of sales experience in an office setting is required
Proficient in Microsoft Office products - specifically Excel, Word, Outlook, and PowerPoint
Possess or ability to learn the Fairbanks Scales business and web based systems
Possess or able to develop a strong working knowledge of the industry and Fairbanks Product Catalog and offerings
Critical thinker with attention to detail
Excellent problem-solving skills
Excellent communication skills, both verbally and in writing
Excellent customer service skills
Ability to understand concepts of pricing and profitability

Job Responsibility

Promotes and sells Fairbanks Scales industrial equipment through prospecting and lead generation
Work with Sales Managers, Service Managers in assigned territory to identify new customers, and develop incremental business within existing customers
Prospect, qualify and generate new leads via phone, email, and internet to provide to Area Sales Managers
Engage the appropriate Area Sales Manager or Distribution Account Specialist for referrals of leads and successfully transition those sales opportunities
Prospect, quote and sell select products, product categories, and services including maintenance agreements meeting monthly activity objectives
Meet and exceed the required outbound call volume to meet activity requirements
Evaluate customer needs before and during prospecting calls to develop proposals that meet needs, overcome objections, and address concerns
present proposals and follow up on proposal or quotes to sell products and develop repeat customers
For existing customers assigned, act as primary point of contact and interact with internal teams to resolve any customers issues or address product or service needs
Maintain all customer contacts, opportunities, quotes and orders within Company CRM, also submitting required activity reports, industry or market reports, sales reports accurately and timely

Fulltime

Core Agent (Tel Operator)

The Core Agent answers and directs phone calls, creates restaurant and spa reser...

Location

United States of America , Río Grande

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Passion for providing genuine customer service
High level of professionalism
Previous experience in Guest Services roles and employment experience within a luxury Hotels is considered an asset
Strong communication skills

Job Responsibility

Answers and directs phone calls, creates restaurant and spa reservations, pages, radio requests and faxes in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons’ policies
Completes administrative and verification tasks related to guest reservations, employee reservations, call volume, and revenue tracking
Answers phone inquiries in an efficient and friendly manner, using guest names and routing calls to proper extensions
Handles all guest interactions and reservations with the highest level of hospitality and professionalism, accommodating special requests whenever possible
resolves customer complaints
assists customers in all inquiries in connection with high-speed Internet service, telephone and facsimile services, hotel services, hours of operations, reservations details, key hotel personnel, in-house events, directions, etc
Utilizes and ensures proper working condition of the telephone system, the hotel computer systems (e.g. property management, paging and radio systems), high-speed Internet system and facsimile machines
Monitors and responds to hotel fire control panel and emergency and safety situations efficiently and professionally
Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system
check completed kitchen orders with the guest’s original order

What we offer

Energizing Employee Culture where you are encouraged to be your true self
Competitive salary and a comprehensive benefits package
Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary dry cleaning for business clothing
Complimentary employee meals
Paid holidays, vacation, and sick days
Culinary, retail and wellness experiences at special rates

Fulltime

Core Agent

Four Seasons Hotel Houston is looking for a Core Agent to join our Front Office ...

Location

United States of America , Houston

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Passion for providing genuine customer service
Ability to read, write and speak English

Job Responsibility

Answers phone inquiries in an efficient and friendly manner, using guest names and routing calls to proper extensions
Handles all guest interactions and reservations with the highest level of hospitality and professionalism, accommodating special requests whenever possible
resolves customer complaints
assists customers in all inquiries in connection with high-speed Internet service, telephone and facsimile services, hotel services, hours of operations, reservations details, key hotel personnel, in-house events, directions, etc
Utilizes and ensures proper working condition of the telephone system, the hotel computer systems (e.g. property management, paging and radio systems), high-speed Internet system and facsimile machines
Monitors and responds to hotel fire control panel and emergency and safety situations efficiently and professionally
Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system
check completed kitchen orders with the guest’s original order
coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality
properly and accurately close guest checks

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

Area Internet Services Manager

Encore Global

Location:
United States , Washington

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 19, 2026

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Job Posted:
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