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Opportunity for career advancement in a fast-paced, growth-oriented organization. We are seeking a skilled and dedicated Multi-Site General Manager to join our team. The General Manager is an ambassador for Capital Vacations, providing leadership and strategic planning to all departments in support of our service culture that emphasizes optimizing operations and guest satisfaction.
Job Responsibility:
Responsible for all aspects of the operations at the Resort regarding day-to-day staff management and guests
Providing leadership and strategic planning to all departments
Works very closely with our Owners and Board Members
Strong communicator with the board and employees
Conflict resolution
Time management ability to effectively manage 2 properties, 15 minutes from each other
Overseeing the operations functions of the Resort
Processing and submitting payroll to Human Resources
Holding regular briefings and meetings with all heads of departments
Oversees and manages all departments and works closely with department heads daily
Is accountable for the responsibilities of department heads and takes ownership of all guest complaints
Steps in and performs any task or covers any department as necessary
Ensuring full compliance with Resort Operating controls, SOPs, policies, procedures, and service standards
Leads all key property issues, including capital projects, customer service, and refurbishment
Handles complaints and oversees service recovery procedures
Is responsible for the preparation, presentation, and subsequent achievement of the resort's Annual Operating Budget, Marketing and Sales Plan, and Capital Budget
Manages ongoing profitability of the Resort
Delivers resort budget goals and sets other short- and long-term strategic goals for the property
Develops improvement actions and carries out cost savings
Ensures all decisions made are in the best interest of the Resort and Management
Maintains a strong understanding of P&L statements and the ability to react with impactful strategies
Ensures the monthly financial outlooks for the Resort are on target and accurate
Prepares monthly financial reporting for the Owners and Board Members
Draws up plans and budget (revenue, costs, etc.) for Owners
Provides effective leadership to all Resort Team Members
Responds to audits to ensure continual achieved improvement
Is responsible for safeguarding the quality of operations
Is responsible for legalization, Occupational Health & SafetyAct, fire regulations, and other legal requirements
Is available to travel on company business to assist in offsite training support and or New Business transitions if needed (average 1-2-week assignments)
Requirements:
Bachelor’s Degree in Business Management/Hospitality OR equivalent industry job-related experience
Experience as a General Manager or Assistant General Manager preferred
Experience within the hospitality industry
Excellent verbal and written communication skills
Proven strong leadership skills
Ability to manage, direct, and complete assigned duties
Excellent computer skills, Mircosoft Office Suite abilities
Ability to prioritize, manage, and delegate efficiently
The ability to have a flexible schedule
Available weekends and flexible during the week
Must be able to handle calls in the evening to support the resort team
What we offer:
Competitive Salary
Paid Time Off and Paid Holidays
Career Growth
Medical/Dental with employer contribuition
Voluntary Life Insurance, Disability, and Aflac Insurance
Company-paid life insurance and long term disability