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Capital Vacations Logo Capital Vacations · Hospitality and Tourism

Area General Manager

United States, Wells · Job Posted January 04, 2026
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Job Description

Opportunity for career advancement in a fast-paced, growth-oriented organization. We are seeking a skilled and dedicated Multi-Site General Manager to join our team. The General Manager is an ambassador for Capital Vacations, providing leadership and strategic planning to all departments in support of our service culture that emphasizes optimizing operations and guest satisfaction.

Job Responsibility

  • Responsible for all aspects of the operations at the Resort regarding day-to-day staff management and guests
  • Providing leadership and strategic planning to all departments
  • Works very closely with our Owners and Board Members
  • Strong communicator with the board and employees
  • Conflict resolution
  • Time management ability to effectively manage 2 properties, 15 minutes from each other
  • Overseeing the operations functions of the Resort
  • Processing and submitting payroll to Human Resources
  • Holding regular briefings and meetings with all heads of departments
  • Oversees and manages all departments and works closely with department heads daily
  • Is accountable for the responsibilities of department heads and takes ownership of all guest complaints
  • Steps in and performs any task or covers any department as necessary
  • Ensuring full compliance with Resort Operating controls, SOPs, policies, procedures, and service standards
  • Leads all key property issues, including capital projects, customer service, and refurbishment
  • Handles complaints and oversees service recovery procedures
  • Is responsible for the preparation, presentation, and subsequent achievement of the resort's Annual Operating Budget, Marketing and Sales Plan, and Capital Budget
  • Manages ongoing profitability of the Resort
  • Delivers resort budget goals and sets other short- and long-term strategic goals for the property
  • Develops improvement actions and carries out cost savings
  • Ensures all decisions made are in the best interest of the Resort and Management
  • Maintains a strong understanding of P&L statements and the ability to react with impactful strategies
  • Ensures the monthly financial outlooks for the Resort are on target and accurate
  • Prepares monthly financial reporting for the Owners and Board Members
  • Draws up plans and budget (revenue, costs, etc.) for Owners
  • Provides effective leadership to all Resort Team Members
  • Responds to audits to ensure continual achieved improvement
  • Is responsible for safeguarding the quality of operations
  • Is responsible for legalization, Occupational Health & SafetyAct, fire regulations, and other legal requirements
  • Is available to travel on company business to assist in offsite training support and or New Business transitions if needed (average 1-2-week assignments)

Requirements

  • Bachelor’s Degree in Business Management/Hospitality OR equivalent industry job-related experience
  • Experience as a General Manager or Assistant General Manager preferred
  • Experience within the hospitality industry
  • Excellent verbal and written communication skills
  • Proven strong leadership skills
  • Ability to manage, direct, and complete assigned duties
  • Excellent computer skills, Mircosoft Office Suite abilities
  • Ability to prioritize, manage, and delegate efficiently
  • The ability to have a flexible schedule
  • Available weekends and flexible during the week
  • Must be able to handle calls in the evening to support the resort team

What we offer

  • Competitive Salary
  • Paid Time Off and Paid Holidays
  • Career Growth
  • Medical/Dental with employer contribuition
  • Voluntary Life Insurance, Disability, and Aflac Insurance
  • Company-paid life insurance and long term disability
  • 401 (k) retirement plan
  • Travel Perks to Resort Locations
  • Company Perks Program
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Discounted Resort Stays
  • Life Insurance
  • Long-Term Disability
  • Professional Development
  • Competitive Compensation
  • Rapid Growth
  • Corporate Discounts
  • Exclusive Member Deals
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