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Functions as the primary strategic business leader of a full-service property and responsible for the leadership and management of properties within a designated region. As General Manager of the property, responsible for all aspects of the operation, including guest and associate satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to both Marriott International and ownership. Leads the leadership team in the development and implementation of property-wide strategies. Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. In addition, the General Manager builds relationships with key customers through personal involvement in the sales process. The position ensures Marriott International sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand. Position serves as the principal interface with property ownership and establishes relationship as a business partnership. Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. Responsible for the overall performance of managed properties within a region and oversees all activities associated with the pre-opening processes for new build units. Works in close partnership with the General Managers of each unit and provides leadership, resources and influence for the overall performance of the properties. In addition, the position is responsible for sales and revenue generation for all units within the region.
Job Responsibility:
Functions as the primary strategic business leader of a full-service property and responsible for the leadership and management of properties within a designated region
Responsible for all aspects of the operation, including guest and associate satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment
Leads the leadership team in the development and implementation of property-wide strategies
Ensures implementation of the brand service strategy and brand initiatives
Builds relationships with key customers through personal involvement in the sales process
Serves as the principal interface with property ownership and establishes relationship as a business partnership
Responsible for the overall performance of managed properties within a region and oversees all activities associated with the pre-opening processes for new build units
Responsible for sales and revenue generation for all units within the region
Sets goals and expectations for direct reports using the performance review process
Identifies leadership management on the property
Inspires and motivates team to achieve operational excellence
Creates a synergistic leadership team and business environment
Develops deployment strategies to market property
Supports the sales strategy by encouraging leadership team to develop effective revenue management strategies
Ensures focus is on proactive selling as well as reactive selling
Reviews the STAR report, competitive shopping reports
Assists with building and maintaining the owner relationship
Manages an effective balance between the owner's interests and Marriott International's interests
Understands the owners' perspective and ROI expectations
Identifies key drivers of business success
Reviews sales goals and strategies to ensure alignment with the brand business strategy
Champions change in order to insure property is profitable
Supports the property General Manager(s) in executing the sales and revenue management activities
Ensures above property sales and revenue engines are leveraged to drive RevPAR improvement
Oversees the alignment of revenue strategies amongst the area properties
Ensures capital expenditure funds are being used to address the priorities outlined in the brand business strategy
Holds staff accountable for successful performance
Utilizes an “open door” policy
Communicates a clear and consistent message regarding property goals
Fosters associate commitment to providing excellent service
Conducts annual performance appraisals with direct reports
Hires executive committee team members
Creates appropriate development plans based on individual strengths, development needs, career aspirations and abilities
Requirements:
2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
8 years’ experience in the management operations, sales and marketing, or related professional area
OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major
6 years’ experience in the management operations, sales and marketing, or related professional area