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This role is accountable for driving Collection Management & to managing the agencies for performance, and implementing recovery strategies for hard bucket NPAs. The position requires close coordination with In-House team, vendors, legal teams, field staff, and analytics functions to ensure strong resolution momentum in 30+, 90+ DPD and technically written-off accounts.
Job Responsibility:
To manage to deliquency & day to day collection activity
Own end-to-end collection processes across all the buckets and implimentation of legal action on cases
Devise region-specific strategies for collection & customer available and vehicle available scenarios
Improve field traction through In-House team & vendor for skip tracing, legal execution, and direct customer negotiations
Monitoring daily deposition of cash with in TAT to maintain better hygine
Appointment of Vendors. Audit & Compliance
Ensure timely TATs and adherence to standard operating procedures
Requirements:
Minimum 10+ Years of Experience is required
Minimum Qualification - Graduation
What we offer:
Flexible work arrangements
Savings & Retirement benefits
Tuition reimbursement
Parental leave
Adoption assistance
Fertility & Family building support
Employee Assistance Programs
Charitable contribution matching and Volunteer Time Off