CrawlJobs Logo
Microsoft Corporation Logo Microsoft Corporation · IT - Administration

Area Business Partner

United States, Multiple Locations 116900.00 - 203600.00 USD / Year · Job Posted February 21, 2026
Apply Position
Job Link Share

Job Description

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) organization we are looking for people with a passion for delivering customer success. As a Area Business Partner (ABP), you will be the primary contact managing escalated customer and partner issues. This opportunity will allow you to accelerate your career growth, honing your problem-solving, collaboration and orchestration skills, and deepening your relationship management expertise. The Area Business Partner (ABP) drives a security-first, customer-obsessed support experience by strengthening field readiness, leading critical customer engagements, and partnering across CSS, CSU and engineering to protect and grow revenue. This role owns execution of key programs, including Renewal Assist, translates support strategy into Area/OU operating plans, and improves customer health and resiliency for Major customers.

Job Responsibility

  • Owns escalated issues and manages account-aligned customer incidents to identify and remove barriers
  • Ensures existing processes are not a blocker to customer issue resolution and influences the direction of process improvement efforts with a global perspective
  • Acts as an expert and provides informal guidance to Support Escalation team members on how to handle moderate to highly complex cases
  • Leverages relationships across teams to remove roadblocks
  • Establishes and oversees the development of written protocols to ensure customer issues are resolved
  • Identifies reoccurring roadblocks across the team and escalates as needed
  • Identifies and builds strategic relationships with internal teams, partners, and communications with senior leadership to resolve issues that are complex in scope
  • Manages customer and field expectations around issue response and represents the company independently
  • Ensures customer and MSFT internal stakeholders stay informed on the response and resolution status of customer issues
  • Communicates and influences internally to drive faster issue resolution
  • Leads strategic projects designed to improve resolution times, customer satisfaction, and support experience
  • Leads inter-regions, cross-regions, cross-group, or account team unit (ATU) initiatives by creating plans and managing relationships with other business units to improve the customer support experience for a group of customers or a specific region/area
  • Acts as a subject matter expert on best practices to support the customer experience
  • Reviews status updates to customers and provides informal guidance to others on communicating with internal stakeholders through various channels of communication for highly sensitive or difficult issues
  • Proactively coordinates resources and establishes relationships to drive opportunities within the team and across stakeholder groups in postmortem discussions to remediate future issues
  • Acts as an internal expert to resolve longer running, sensitive, or escalated issues or acts as a primary contact for escalated issues on behalf of less experienced IC levels
  • Identifies and builds relationships with various internal and external teams and senior leaders to resolve customer issues
  • Leads strategic projects
  • Informally provides coaching, mentorship, or support to less experienced Support Escalation Managers to resolve customer issues
  • Reviews postmortem executive summaries and identifies patterns across customer issues
  • Creates strategies to resolve reoccurring or highly sensitive issues in partnership with leadership
  • Surfaces feedback from the team and drives collaboration across functions to identify systematic issues and leads process breakdowns to ensure resolution/progress
  • Creates strategy for process improvements and leads project or workgroup to improve internal processes
  • Owns and leads relationships with outsource vendor to resolve issues and foster positive cultural and behavioral changes

Requirements

  • Master's Degree in technology, business, or related field AND 4+ years technology industry, customer service, or related experience OR Bachelor's Degree in technology, business, or related field AND 6+ years technology industry, customer service, or related experience OR 9+ years technology industry, customer service, or related experience OR equivalent experience
  • Ability to meet Microsoft, customer and/or government security screening requirements
  • Microsoft Cloud Background Check
  • Citizenship verification
  • Master's Degree in technology, business, or related field AND 8+ years technology industry, customer service, or related experience OR Bachelor's Degree in technology, business, or related field AND 9+ years technology industry, customer service, or related experience OR 12+ years technology industry, customer service, or related experience OR equivalent experience
  • Bachelor’s Degree in Business, Operations, Finance or related field AND 8+ years work experience in program management, process management, process improvement OR equivalent experience
  • 7+ years of experience in customer success and/or customer support, business operations, change management and project management
  • Project management experience
  • Experience working with Microsoft products and services
  • Cloud Technology Certification (Azure Fundamentals. M365 Fundamentals)
  • Executive maturity, organizational agility and strong impact and influence competencies, with experience working on global teams
  • Ability to work effectively across groups (business and functions) in a fast-paced work environment, influencing without authority and driving work through others
Microsoft Corporation - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Area Business Partner

8 matching positions

Area Business Partner

The Area Business Partner (ABP) drives a security-first, customer-obsessed suppo...
Location
Location
South Korea , Seoul
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s Degree in Business, Operations, Finance or related field AND 8+ years work experience in program management, process management, process improvement OR equivalent experience
  • 7+ years of experience in customer success and/or customer support, business operations, change management and project management.
  • Executive maturity, organizational agility and strong impact and influence competencies, with experience working on global teams.
  • Ability to work effectively across groups (business and functions) in a fast-paced work environment, influencing without authority and driving work through others.
Job Responsibility
Job Responsibility
  • Own field engagement and readiness: Educate CSU and field teams on how to proactively and reactively engage CSS, including escalation paths
  • educate field teams on strategic initiatives, AI adoption and relevant business results
  • run an always-on training cadence
  • publish and maintain Area plans to address top support concerns and improve readiness over time.
  • Lead Renewal Assist program execution: Ensure timely triage and renewal-win planning, engage the right resources, partner with account teams through renewal dates and assist in deal shaping, ensuing that customers have the right offerings to ensure their success.
  • Lead customer engagements and escalation management: Lead confidence calls and executive-level engagements
  • coordinate CSS, engineering and CE&S resources to ensure escalated issues are resolved
  • act as the voice of the field on support offering effectiveness and contract right-sizing.
  • Improve customer health and resiliency: Partner with CSU leadership to build and execute plans that improve customer health signals, including reactivity, major incident response plans, proactivity and resiliency
  • drive measurable improvements and share best practices.
  • Fulltime
Read More
Arrow Right

Area Business Partner

The Area Business Partner (ABP) drives a security-first, customer-obsessed suppo...
Location
Location
Australia , Sydney
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Master's Degree in technology, business, or related field AND 6+ years technology industry, customer service, or related experience
  • OR Bachelor's Degree in technology, business, or related field AND 8+ years technology industry, customer service, or related experience
  • OR 11+ years technology industry, customer service, or related experience
  • OR equivalent experience
  • Bachelor’s Degree in Business, Operations, Finance or related field AND 8+ years work experience in program management, process management, process improvement OR equivalent experience
  • 7+ years of experience in customer success and/or customer support, business operations, change management and project management
  • Executive maturity, organizational agility and strong impact and influence competencies, with experience working on global teams
  • Ability to work effectively across groups (business and functions) in a fast-paced work environment, influencing without authority and driving work through others
  • Experience working with Microsoft Partners, specifically in support, offerings or other strategic roles
Job Responsibility
Job Responsibility
  • Own field engagement and readiness: Educate CSU and field teams on how to proactively and reactively engage CSS, including escalation paths
  • educate field teams on strategic initiatives, AI adoption and relevant business results
  • run an always-on training cadence
  • publish and maintain Area plans to address top support concerns and improve readiness over time
  • Lead Renewal Assist program execution: Ensure timely triage and renewal-win planning, engage the right resources, partner with account teams through renewal dates and assist in deal shaping, ensuing that customers have the right offerings to ensure their success
  • Lead customer engagements and escalation management: Lead confidence calls and executive-level engagements
  • coordinate CSS, engineering and CE&S resources to ensure escalated issues are resolved
  • act as the voice of the field on support offering effectiveness and contract right-sizing
  • Improve customer health and resiliency: Partner with CSU leadership to build and execute plans that improve customer health signals, including reactivity, major incident response plans, proactivity and resiliency
  • drive measurable improvements and share best practices
  • Fulltime
Read More
Arrow Right

Area Business Partner

The Area Business Partner (ABP) drives a security-first, customer-obsessed suppo...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s Degree in Business, Operations, Finance or related field AND 8+ years work experience in program management, process management, process improvement OR equivalent experience
  • 7+ years of experience in customer success and/or customer support, business operations, change management and project management
  • Executive maturity, organizational agility and strong impact and influence competencies, with experience working on global teams
  • Ability to work effectively across groups (business and functions) in a fast-paced work environment, influencing without authority and driving work through others
Job Responsibility
Job Responsibility
  • Own field engagement and readiness: Educate CSU and field teams on how to proactively and reactively engage CSS, including escalation paths
  • educate field teams on strategic initiatives, AI adoption and relevant business results
  • run an always-on training cadence
  • publish and maintain Area plans to address top support concerns and improve readiness over time
  • Lead Renewal Assist program execution: Ensure timely triage and renewal-win planning, engage the right resources, partner with account teams through renewal dates and assist in deal shaping, ensuing that customers have the right offerings to ensure their success
  • Lead customer engagements and escalation management: Lead confidence calls and executive-level engagements
  • coordinate CSS, engineering and CE&S resources to ensure escalated issues are resolved
  • act as the voice of the field on support offering effectiveness and contract right-sizing
  • Improve customer health and resiliency: Partner with CSU leadership to build and execute plans that improve customer health signals, including reactivity, major incident response plans, proactivity and resiliency
  • drive measurable improvements and share best practices
  • Fulltime
Read More
Arrow Right

Finance Business Partner, Last Mile Delivery

Bring your passion and feel the energy 6 months Fixed Term Contract opportunity ...
Location
Location
Australia , SYDNEY
Salary
Salary:
Not provided
danmurphys.com.au Logo
Dan Murphy's
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5 years + experience, including management accounting and business partnering
  • Good communication skills, able to influence key business partners and manage a broad stakeholder base
  • Strong organisational and effective time management and prioritisation skills supporting multiple teams / functions
  • Commercial thinker, able to critically evaluate and solve problems
  • Strong financial modelling, with strong Excel experience
  • Self-starter who continuously improves processes and outcomes, working both autonomously and as part of the broader team
  • Microsoft Dynamics experience
  • Supply chain / logistics experience
  • Budgeting/forecasting experience
  • Prior experience working in large and complex, multi-stakeholder environments
Job Responsibility
Job Responsibility
  • Support to deliver our annual plans (Budget), re-forecasts and month-end reporting (financial / KPI's) for the Endeavour Delivery and Customer Hub business areas
  • Analytical and decision support for strategic projects / initiatives, in conjunction with the finance manager. This includes developing business cases, supporting rationale, commercial analysis and benefits realisation on strategic investments
  • Providing commercial insights to assist the Last Mile Delivery functions that drives E-Com profitability and sustainability
  • Create new financial models and reports to improve Endeavour Delivery's understanding and measurement of performance
  • Monthly accounting reconciliation and journals as needed for the LMD team
  • Proactively explore and support process improvement opportunities
  • Variance Analysis & Insights: Deep dive into financial results to identify key drivers of change, utilising financial models to explain the 'whys' behind variances to Finance Managers and operational stakeholders
  • Commercial Business Partnering: Provide commercial insights and financial support to the Commercial team and National Delivery Manager to drive E-Com profitability, sustainability, and savings initiatives
  • Budgeting & Forecasting Support: Assist in the budgeting process by analyzing fixed versus variable delivery costs, supporting CODB line items, and driving the development of new brand rate cards
  • Stakeholder Communication: Present Standard Delivery financial results in monthly BPR forums and collaborate with stakeholders to identify financial call-outs or risks prior to Day One reporting
What we offer
What we offer
  • An exclusive discount card for our ALH Hotels pubs & accommodation, BWS, Dan Murphy’s and other Endeavour Group brands
  • Through our partnership with Woolworths, you'll also enjoy discounts at Woolies supermarkets and BIG W
  • As a valued member of the team, your health and wellbeing is our top priority. You will have access to a range of free services to help you live well and support your physical, mental and financial wellbeing
  • Endeavour Group is full of opportunities - use our dedicated learning and development options to grow an idea, yourself, and your career
  • Fulltime
Read More
Arrow Right

Senior Compensation Business Partner - EMEA

Adyen is seeking a Senior Compensation Business Partner who is excited to join t...
Location
Location
Netherlands , Amsterdam
Salary
Salary:
Not provided
adyen.com Logo
Adyen
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience in compensation and/or people analytics, preferred including within Technology or Financial Technology industry
  • A builder - you embrace the science and art of compensation and apply both to creating something unique that is truly Adyen
  • An analytical thinker with high data literacy and ability to transform data into actionable guidance that supports the Adyen business
  • Someone with knowledge of compensation principles, market trends, regulatory requirements, and best practices - you are comfortable looking around the corner at what is next
  • An energetic, self-starter with the ability to successfully manage competing priorities in a complex and fast-paced environment
  • Someone with experience and comfort working with large, complex data sets
  • A person with high integrity and ethics in handling confidential information
  • Someone with a highly collaborative style and strong team orientation
Job Responsibility
Job Responsibility
  • Provide comprehensive compensation support to HR and business leadership teams, including program design, administration, reporting, planning, budgeting, and specific analyses
  • Co-create the year-end compensation process across multiple business areas from start to finish with peers on the Rewards team
  • Work with key partners to implement strategic decisions, facilitate compensation design and inform key pay decisions for technology teams
  • Support market compensation survey and benchmarking processes, analyze results, and use findings to drive innovation in compensation plans
  • Partner with the Recruiting team and Hiring Leaders to develop competitive new hire offer packages and manage related data
  • Provide analytical assistance to business leaders on compensation-related matters
  • Collaborate with partners and stakeholders on project delivery, managing multiple work streams and competing priorities
  • Contribute to the implementation and communication of compensation programs
  • Develop compensation models and conduct statistical analysis
  • Work with large amounts of data and build mechanisms to streamline processes and balance risks
  • Fulltime
Read More
Arrow Right

Human Resources Business Partner

The P&C Business Partner is a trusted advisor to senior leaders, translating bus...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong HR Business Partnering experience supporting senior leaders in a complex, matrix environment
  • Proven expertise in organisational change, transformation and restructuring
  • Solid employee relations experience and knowledge of UK employment law
  • Experience delivering talent and succession processes
  • Strong commercial acumen with the ability to move between strategy and execution
Job Responsibility
Job Responsibility
  • Partner with senior leaders to align people strategy with business priorities and translate this into practical plans
  • Lead workforce planning, organisational design and effectiveness initiatives to support growth and transformation
  • Use data and insight to identify trends, risks and opportunities, influencing decisions through evidence-based recommendations
  • Lead delivery of the people agenda across transformation, restructuring and integration activity, including TUPE where relevant
  • Develop change and communication plans and engage stakeholders to support successful delivery
  • Assess organisational capability and readiness for change
  • Lead talent and succession planning, identifying critical roles and future capability needs
  • Support leadership development through coaching and guidance
  • Partner with Talent Acquisition to shape hiring strategies and build pipelines
  • Provide expert guidance on complex employee relations matters including disciplinary, grievance, performance, absence and conduct cases
What we offer
What we offer
  • A range of tailored benefits that support your physical, emotional, and financial wellbeing
  • Continuous growth and development opportunities
  • Flexible work options
Read More
Arrow Right

Director, HR Business Partner- Financial Services

Director, HR Business Partner- Financial Services. Are you interested in joining...
Location
Location
United States , Plano
Salary
Salary:
187300.00 - 213700.00 USD / Year
capitalone.com Logo
Capital One
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma, GED, or equivalent certification
  • At least 7 years of client facing experience OR at least 7 years of consulting experience OR a combination
  • At least 7 years of experience in Human Resources
Job Responsibility
Job Responsibility
  • Consult with the executives and extended HR Team to drive business success by providing thought leadership, and direction
  • Lead executives in translating the business strategy into a talent strategy
  • Defining the talent strategy
  • Strategic workforce planning, including succession and workforce planning
  • Recruiting/retention strategies
  • Assessing Human Capital risks for the business and developing remediation strategies
  • Leveraging key trends and/or gaps to incorporate within strategic decisions and talent plan
  • Designing and developing the organization
  • Managing employment practice risk weighing short and long term impacts
  • Influencing the prioritization of the work that will drive the highest value for your client groups
What we offer
What we offer
  • performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
  • health, financial and other benefits that support your total well-being
  • Fulltime
Read More
Arrow Right

Human Resources Business Partner

HR Business Partner – Commercial Functions (Trade Marketing, Commercial Excellen...
Location
Location
Romania , Bucuresti
Salary
Salary:
Not provided
coca-colahellenic.com Logo
Coca-Cola HBC
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum experience of 5 years in HR (and in at least two different areas) or 5 years HR Business Partner
  • Experience in retail or FMCG
  • Stakeholders management (Board , Board -1)
  • High business acumen and understanding
  • Bachelor’s degree
  • Proficient English level
  • General knowledge on the most important HR processes (Talent Acquisition, Talent Management, Engagement, Rewards, HR Services)
  • Strong business awareness combined with functional expertise
  • Multi-tasker that can manage several projects at once under tight deadlines and accommodate rapid changes and ad-hoc requests from the business partners
  • Problem solving with the ability to take responsibility and accountability on the results
Job Responsibility
Job Responsibility
  • Business Partnering: Partner with People & Culture Manager to design and implement the people strategy that support business goals
  • Ensure the entire Employee lifecycle in the assigned organization offering support, information, and guidance to managers: Talent Acquisition, Onboarding, Talent Development, Performance Management etc
  • Execute people plans aligned with business strategy and manage complex projects cross-functionally to ensure the implementation in collaborates with key stakeholders
  • Coach and advise managers, supporting them in implementing the people strategy
  • Acts as a point of contact for line managers and their teams for all related inquiries and grievances
  • Analyze, prepare and provide actionable insights to leadership, as well as initiatives on employee engagement, turnover, and other key performance indicators
  • Build and run the proper routines with line managers and their teams: 1 to 1 routines, team leadership routines
  • Talent Acquisition and Onboarding: Partner with Talent Acquisition to support recruitment strategy, including interviewing and candidate selection for selected roles
  • Supports On-boarding and induction for all positions up to Function Head -1 in collaboration
  • Engagement and Retention: Drive initiatives to improve employee engagement and retention, building accountability to line managers for the action plan
Read More
Arrow Right