This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
To maximise and maintain sales of Acute Care systems and reagents by the provision to users and potential customers of highly professional product sales and support activity.
Job Responsibility:
Run your sales area as your business to maximise profitable sales of systems, reagents and consumables
Maintain a current and in depth knowledge of all products in the range
Establish a customer call frequency appropriate to the level and state of business at each account
Carry out sales visits, presentations and demonstrations of Acute Care products and software packages to the highest level of professionalism
During sales visits use Acute Care sales tools
Ensure that Werfen reagents are used to their maximum potential by each account
Ensure that new accounts place a standing order as soon as possible and that Werfen products are used to the maximum extent
All new accounts are to be entered into CRM database
In conjunction with the Application Specialist ensure that new systems are installed efficiently and brought into routine use as quickly as possible
With the aid of the Application Specialist Team ensure satisfactory training programmes are delivered for total customer satisfaction
Maintain accurate and up to date prospect lists
The maintenance of CRM is absolutely mandatory with particular focus on the Value Prompter tool
Ensure CRM information is correct to allow accurate market mapping and pipe line forecast
At each account ensure that all decision makers are identified, visited and sold to, including supplies and management personnel
Provide a rolling twelve month sales forecast at the beginning of each calendar month
Liaise with the Acute Care Sales Manager in the completion of tenders
Liaise frequently with the other Business Groups Area Account Manager to ensure a smooth and free flow of information horizontally
Provide effective applications and troubleshooting assistance to users
Liaise regularly with your local Field Service Engineers to ensure a free flow of market information
Visit lost sales, obtain debrief information and maintain contact for future business
Be aware of and report on competitive activities / strategies
Maintain a current and in depth knowledge of competitive products
See the views of users and non-users on our products and their future product wishes
Provide the Acute Care Sales Manager with a monthly report
Ensure the Acute Care Sales Manager is advised immediately of any problems which might prevent the achievement of your objectives
Use the complaint system effectively
With the aid of the Application Specialists ensure complaints are closed to total customer satisfaction
Do not regard the foregoing as exclusive, be proactive in furthering our aims and objectives
Awareness of the Integrated Management System (covering Quality & information Security) and its relevant policies and procedures
Requirements:
BSc in Science or Business or related field
Proficient business or related experience
Proficient computer skills, including Word, Excel, PowerPoint, SAP and other corporate tools
Knowledge of Customer dynamics (their processes, value chain)
Knowledge of IVD market
Knowledge of Competitor dynamics
Knowledge of Company products, solutions and services in terms of impact on the customer’s value chain (Clinical, Economical and Organisational)
Familiarity with Health Economics
Knowledge of Selling techniques
Knowledge of Applicable norms to tendering processes
Team working
Delivers results
Customer focus
Relationship management
Negotiation capabilities
Flexibility and adaptability to a fast changing environment