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The Architecture Practice Operations Lead delivers the day to day operational activities that support the effectiveness of the Architecture and Design practice. Reporting to the Architecture Practice Manager, you will join a diverse architecture team comprising enterprise, security, and technical solution architecture specialists. The role provides essential people leadership, operational coordination and reporting within the Architecture & Design team and effective collaboration and interaction with the wider business. The role is people and process focused, suited to someone who enjoys improving ways of working, and supporting teams to perform at their best.
Job Responsibility:
Provide line management to architecture team members, including regular one-to-one check-ins
Manage timesheets, annual leave, absence reporting, and routine people‑management tasks
Support the performance review lifecycle (objective setting, mid‑year, and year‑end reviews)
Identify early wellbeing, behavioural, or performance concerns and escalate appropriately
Foster a supportive, inclusive, high‑trust team culture
Champion practice behaviours, role‑modelling professionalism, accountability, and continuous improvement
Maintain the practice’s workload tracker with accurate, up‑to‑date information
Record and validate new work requests, assign resources and perform prioritisation
Track progress, ownership, dependencies, and priorities across all workstreams
Highlight delays, risks, or blockers promptly to relevant leads
Support coordination with Engineering, Delivery, Security, and Product teams
Prepare summaries and insights for monthly practice workload and capacity review sessions
Produce clear, structured reports and dashboards using Excel and Power BI
Track practice KPIs including throughput, work quality, lifecycle efficiency, and Learning & Development (L&D) engagement
Analyse trends to support planning, prioritisation, resourcing, and operational decision‑making
Provide insight on work patterns, delays, demand, and capacity utilisation
Maintain data quality standards across operational reporting
Maintain and continuously improve operational guides, work‑instructions, templates, and onboarding materials
Support consistent ways of working across the practice
Identify opportunities to simplify workflows, reduce friction, and improve operational efficiency
Work with other teams to align operational improvements, tooling, and governance frameworks
Promote participation in learning sessions, workshops, knowledge‑shares, and communities of practice
Track L&D activity, maintain training records, and provide insight on development engagement
Support practice events, retrospectives, planning sessions, and initiatives that strengthen team culture
Maintain shared knowledge resources, documentation libraries, and repeatable assets
Encourage collaboration and ensure visibility of best practices and reusable artefacts
Requirements:
Proven experience in people leadership, including 1:1s, coaching, performance management, and wellbeing support
Strong stakeholder management and relationship‑building skills across technical and non‑technical groups
Experience coordinating or supporting project, operational, or delivery functions, including tracking actions and escalation paths
Solid understanding of technology‑enabled environments and modern delivery practices
Excellent organisational and prioritisation skills, with strong attention to detail
Strong communication skills, including clear written reporting and constructive challenge
Confidence with data, reporting, and dashboarding (Excel, Power BI)
Ability to identify issues early, address behavioural risks, and hold individuals accountable fairly
A proactive, improvement‑oriented mindset with a passion for enabling team effectiveness
Nice to have:
Experience in IT, engineering, architecture, or digital delivery teams
Familiarity with work‑intake management, requirements elicitation, or clarifying stakeholder needs
Understanding of delivery lifecycles, operational workflows, and architecture/design processes
Experience in workflow improvement, operational optimisation, or governance frameworks
Coordination experience for L&D, capability development, or team training activities
Familiarity with planning tools, workload trackers, portfolio reporting, or work management platforms
What we offer:
Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
25 days paid holiday with the option to buy/sell (FTE)
4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
A selection of flexible benefits to suit your individual needs
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