Architecture Operations Manager Job at NEC Software Solutions

Job Description

We are seeking an Architecture Operations Manager to drive operational excellence within our Architecture & Design practice. Reporting to the Architecture Practice Manager, you will join a diverse architecture team comprising enterprise, security, and technical solution architecture specialists. This pivotal role ensures portfolio transparency, delivery coordination, and effective engagement with the wider business, while championing innovation and continuous improvement aligned with NEC SWS values: Involved, Innovative, Inspiring, Improve. The Architecture Operations Manager plays a critical role in enabling the Architecture & Design practice to deliver high-quality outcomes efficiently and consistently. This role focuses on operational leadership, workload management, and stakeholder engagement, ensuring that architecture delivery is well-coordinated, transparent, and aligned with organisational priorities. Working collaboratively is essential to understand work requests from the business, allocate resources effectively, and feed insights into workforce planning and capability development.

Job Responsibility

Maintain and manage the Architecture Workload Portfolio, ensuring clarity, prioritisation, and transparency of all work items
Drive end-to-end delivery orchestration, collaborating with architects, engineers, and project managers to move initiatives from investigation through design to implementation
Champion proactive continuous prioritisation and resource allocation to align skills with business needs and strategic priorities
Execute architecture governance processes, ensuring compliance with NEC SWS standards
Attend the Project Change Approval Board (PCAB) to understand new work requests ensuring appropriate resource allocation of architecture team members to project team and manage architecture-only work items
Promote accountability and auditability by maintaining accurate records of decisions, actions, and outcomes
Act as a trusted partner to internal and external stakeholders, building strong relationships to clarify scope, resolve issues, and accelerate progress
Handle escalations with confidence and agility, safeguarding service continuity and customer satisfaction
Foster a culture of continuous learning through induction programmes, training sessions, and knowledge-sharing initiatives
Curate and maintain design artefacts and knowledge repositories to ensure accuracy and accessibility
Champion innovative approaches, exploring new tools and technologies to enhance productivity and modernise architecture practices
Lead process improvement initiatives to streamline workflows and improve efficiency and quality
Ensure transparent time and effort reporting to support effective planning and accountability
Optimise team capacity by rebalancing assignments to maximise utilisation and maintain delivery momentum
Inspire and involve the team through regular catch-ups, practice calls, and collaborative sessions
Organise and support team events to reinforce NEC SWS values and create an inclusive, motivating environment
Provide line management for team members supporting their individual personal development and general wellbeing

Requirements

Strong leadership and stakeholder management skills
Excellent organisational and prioritisation abilities
Deep understanding of architecture governance and delivery processes
Ability to inspire and develop high-performing teams
Commitment to innovation and continuous improvement
Formal project or programme management qualifications: Prince2, PMP, MSP
Experience managing projects involving the design and implementation of: Enterprise and security architecture solutions
Multi-tenanted community cloud platform
Solutions deployed to a multi-tenanted community cloud platform
Solutions deployed to public cloud platforms
Experience managing projects involving designing and delivering solutions within the UK Government domain
Familiarity with compliance & security standards across the enterprise IT landscape such as ISO27001 and NCSC Cyber Essentials
Familiarity with ISO20000 and ITIL service management principles & tools

What we offer

Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
25 days paid holiday with the option to buy/sell (FTE)
4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
A selection of flexible benefits to suit your individual needs
All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like

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Architecture Operations Manager

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