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We are looking for a Cloud Solution Architect (CSA) Manager, specializing in security, who is passionate about leading a team of architects who drive our customers’ security transformation on the Microsoft Azure and Microsoft 365 Platforms. This is a people management role with accountability for a portfolio of customers and a portion of the Microsoft business results. The role is a people management role managing a team of Cloud Solution Architects focusing on security helping largest global enterprise customers across Europe, Middle East and Africa. The role is flexible in that you can work up to 100% from home.
Job Responsibility:
Lead your team to deliver customer objectives & Microsoft business targets
Lead them through change using the Demonstrated Capabilities framework and deliver positive Customer Satisfaction, and coach them to become trusted advisors to customers and partners, by leveraging Security expertise across M365 and Azure to enable defined Customer Success Plan outcomes
Coach the team to understand customer objectives and how Unified accelerates value realization and guide team to drive positive Customer Satisfaction & share feedback/insights from customers/partners
Coach the team to develop opportunities driving Customer Success business results by working with technical decision makers ensuring they understand Microsoft's security value proposition and get value from their investment in Microsoft technology through deep business understanding of security solution plays and customer scenarios
Coach the team to identify resolutions to issues blocking go-live of customer success projects by leveraging security technical subject matter expertise
Support them to lead technical conversations with customers to drive value from their MS investments, by delivering all work according to MS best practices and policies and using repeatable Intellectual Property (IP) and run your business and develop your team to meet customer needs and Microsoft business targets
Coach team to deliver according to MS best practices & using repeatable Intellectual Property (IP)
Foster a continuous self-learning culture and drive technical intensity, driving team to enable customers to realize desired business outcomes, including innovation
Model impactful community engagement and coach team to contribute to repeatable IP
Leverage your ability to apply principles, systems, tools, and strategic insights to sustainably improve key performance metrics (KPIs) and drive operational efficiencies and coach the team on situational fluency (Interpersonal Flexibility) by studying your customer, understanding the situation, "reading the room" and reacting accordingly as you coach the teams on how and when to pivot customer/ internal conversations based on what you observe in your environment
Leverage the breadth of your technical experience and knowledge in foundational security, foundational AI, architecture design, with depth Subject Matter Expertise in security to deliver the end-to-end security story for Microsoft, highlighting the value proposition using your experience in security and expertise around related technologies and concepts such as Zero Trust, threat management, SOC monitoring (SIEM / SOAR), and Extended Detection & Response (XDR) + SIEM, Cloud Security, and Identity
Requirements:
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND extensive experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
OR equivalent experience
Solid people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers
OR equivalent experience
Nice to have:
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND extensive experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting
OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND extensive experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting
OR equivalent experience
Extensive experience working in a customer-facing role (e.g., internal and/or external)
Extensive experience leading technical projects, teams, or functions
Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)
Extensive people management experience, including managing consultant practice managers, technical sales managers and/or technical architect managers
Proven leadership of international Customer Success Unit teams, with end‑to‑end accountability for business strategy, technical quality, architectural consistency, and measurable customer outcomes across multiple countries and industries
Deep expertise across the Microsoft Security portfolio, with the ability to position solutions in the context of AI and Zero Trust, spanning Modern Work Security, Data Security, and Cloud & Infrastructure Security (identity, endpoint, data protection, hybrid cloud, DevSecOps, and SIEM/SOAR)
Strong familiarity with European regulatory and compliance frameworks, and the ability to advise enterprise and regulated customers accordingly, including GDPR, NIS2, ISO 27001, SOC 2, and DORA