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Microsoft Industry Solutions Delivery (ISD) is a global organization hosting over 6,000 strategic sellers, industry and security experts, elite engineers, world-class data scientists and architects, consultants, and delivery specialists. Together with our partners, we help Microsoft’s most strategic customers worldwide to address their specific challenges and provide comprehensive and industry-specific solutions that meet their unique needs. ISD is at the forefront of innovation, driving value across the entirety of the customers’ digital and AI transformation journey through repeatable and customized cutting-edge solutions through strategic engagements with customers across the globe powered by Microsoft Cloud and AI.
Job Responsibility:
Understanding Customer Technical Environment
Engage business sponsors, product owners, Enterprise Architects, Security, and Operations leaders to frame outcomes and define the target agentic scenarios
Assess customer AI readiness across identity, data, security/compliance, and operating model
Identify industry and technology trends including AI adoption patterns, Low-Code modernization, Copilot usage, GitHub Copilot assisted development, and data readiness
Translate business requirements into end-to-end solution options across Power Platform, Azure, and Microsoft 365 Copilot/Copilot Studio extensibility
Socialize solution approaches with customers, validating feasibility, operating impact, scalability, and change management
Maintain an iterative feedback loop with Product Engineering and internal communities
Partner with account and delivery teams to shape the solution play, refine estimates, adjust pre-sales solution components, govern scope changes, and position technical risks
Architecture Design and Deployment
Apply structured delivery methodologies (Agile/Iterative/Hybrid) and reference architectures to design scalable Copilot and agentic solutions
Own and maintain architectural documentation
Define and communicate end-to-end architecture with traceability from business outcomes to agent behaviors, tools, data grounding, quality attributes, and compliance controls
Lead cost- and technology-based discussions to assess feasibility, deployment options (cloud/edge), scale, and customer appetite for agentic innovation
Apply business value principles prioritizing ROI, productivity, adoption/usage intensity, and long-term operational efficiency
Partner with the Project Manager to drive governance across design, build, testing, deployment, pilots, and scale-out
Validate delivered business value and connect outcomes to telemetry and adoption signals
Direct development and execution of test strategies
Collaborate with bid teams to prepare costed, traceable solution approaches
Lead implementation with the Project Manager
Highlight invalidated assumptions and drive refinements
AI, Copilot, Low Code, and Agent Extensibility
Establish enterprise-grade architecture to support scaled Copilot and agent deployments
Design Copilot extensibility solutions with secure data access patterns
Use Copilot Studio to build and manage agents
Apply GitHub Copilot to accelerate engineering
Practice Development
Continuously evaluate and evolve architectural approaches
Drive reuse of IP across pre-sales and delivery
Contribute to internal and external Microsoft professional communities
Trusted Advisor
Build strong networks and influence across customer and internal teams
Stay current on Microsoft’s AI Business Solutions strategy
Act as the technical conscience
Thought Leadership
Share insights, reusable patterns, and strategic guidance
Mentor technical talent
PreSales
Discover customer priorities and pain points
Propose architectures and roadmaps with clear assumptions
Support Sales teams in winning and expanding enterprise engagements
Own technical estimates and delivery approach
Solution Delivery
Guide Low-Code / No-Code AI adoption across Power Platform and Copilot-enabled development
Lead governance and deployment of Copilot Studio agents
Deliver custom Microsoft 365 Copilot extensions
Apply engineering excellence and DevOps practices
Guide sprint/iteration planning, dependency mapping, and end-to-end release alignment
Quality Assurance
Review solutions for requirement fidelity, security/privacy posture, responsible AI compliance technical quality, best-practice alignment, and operational readiness
Provide advisory guidance for Copilot and agent architecture, design, and delivery execution
Enforce best practices for Copilot Studio agent lifecycle management, grounding strategies, evaluations, and monitoring for continuous improvement
Requirements:
Bachelor's degree in Computer Science, Information Technology, Engineering, or related field AND 14+ years in technology solutions, architecture, consulting, or specialized technical domains (e.g., Security)
Master's degree in related field AND 12+ years in technology solutions, architecture, consulting, or specialized technical domains
Equivalent experience
Experience with a Global Systems Integrator, IT Vendor, or Microsoft Partner delivering enterprise-scale Microsoft Business Applications
Strong hands-on background in Business Applications and CRM solution delivery across medium to large enterprises
Nice to have:
EndtoEnd IT / Low Code Business Applications Delivery
Expertise across the full lifecycle of IT Solutions Delivery: Estimation, Proposal Development, Requirements, Business Process Modelling, Design, Development, Testing, Deployment, and Operations
Proven delivery experience on Power Platform, M365, Copilot Studio solutions across industries
Experience building or extending solutions using M365 Copilot and hands on Copilot Studio expertise
Proficiency using GitHub Copilot or similar tools to accelerate solution development, improve engineering productivity, maintain coding standards, and support modern DevOps workflows
Capability in Low Code architecture covering: Copilot Studio, Power Apps, Power Automate, Power Pages, Dataverse
Environment strategy, DLP, governance frameworks
ALM and solution structuring
Enterprise maturity model implementation
Hands on experience implementing and leading architecture & solution design efforts in one or more of the following: Power Platform (Apps, Automate, Pages, Dataverse)
M365 extensibility and Copilot enabled experiences
Low Code AI Solutions based on Copilot Studio or similar solutions
Azure integrations, Logic Apps, Functions, API Management
Security, Compliance, Identity, and Responsible AI
Strong communication and stakeholder management skills, with the ability to influence without authority across global, multigeography delivery models