Arcade Systems & Technology Technician Job at Villatel (Davenport)

Job Description

The Arcade Systems & Technology Technician is responsible for ensuring the reliable operation, maintenance, repair, and optimization of guest-facing entertainment systems and technology assets throughout Villatel's luxury resort communities. This role provides hands-on support for arcade equipment, bowling systems, golf simulators, networking infrastructure, and other specialized entertainment technologies that contribute to an exceptional guest experience. The ideal candidate is a highly skilled technical professional with strong electro-mechanical troubleshooting abilities, experience supporting entertainment technologies, and a passion for solving complex technical challenges. This individual will help maintain operational excellence through preventative maintenance, equipment repairs, vendor coordination, and technology support across the resort portfolio.

Job Responsibility

Provide day-to-day maintenance and support for arcade games, simulators, bowling systems, and guest-facing entertainment technologies
Perform advanced diagnostics, troubleshooting, maintenance, and repair of arcade equipment and specialized entertainment systems
Conduct preventative maintenance including calibrations, software updates, alignments, inspections, sensor cleaning, and operational testing
Perform routine quality assurance inspections to ensure all entertainment amenities meet Villatel's safety and guest experience standards
Maintain accurate inventory records of arcade equipment, replacement parts, tools, warranties, and technology-related supplies
Coordinate with vendors and manufacturers regarding repairs, warranty claims, replacement parts, and technical support needs
Support networking equipment including wireless access points, switches, cabling, connected devices, and guest-facing technology systems
Troubleshoot connectivity, hardware, software, and technology-related issues affecting resort operations or guest experiences
Work alongside internal teams and external technology providers to resolve technical issues efficiently
Monitor recurring technology concerns and provide recommendations for operational improvements and equipment upgrades
Support integrated entertainment systems, audio-visual equipment, and connected technology solutions throughout the resort
Respond promptly to technology and entertainment-related issues impacting guest satisfaction
Coordinate with Dispatch and Operations to prioritize repairs and effectively manage daily work orders
Document repairs, inspections, preventative maintenance activities, and completed work orders within Villatel's maintenance management systems
Partner with Guest Experience, Housekeeping, and Operations teams to complete repairs while minimizing guest disruption
Maintain current knowledge of emerging technologies, gaming systems, entertainment equipment, and industry best practices

Requirements

Minimum of 3-5 years of hands-on experience supporting arcade equipment, gaming technology, entertainment systems, networking equipment, AV systems, or related technical environments
Strong electro-mechanical troubleshooting and repair skills
Working knowledge of networking concepts including Wi-Fi, TCP/IP, switches, access points, and structured cabling
Experience supporting Windows-based systems, hardware, software, and peripheral devices
Ability to read technical manuals, schematics, wiring diagrams, and manufacturer documentation
Strong organizational, communication, and problem-solving skills
Ability to prioritize multiple work orders and perform effectively in a fast-paced hospitality environment
Ability to work a flexible schedule, including weekends, holidays, and on-call rotations as needed
Must possess a valid driver's license and the ability to travel between Villatel properties
Experience working with arcade games, simulators, bowling systems, interactive attractions, or similar entertainment technologies preferred
CompTIA A+, Network+, AV, or related technical certifications are preferred

Nice to have

Experience working with arcade games, simulators, bowling systems, interactive attractions, or similar entertainment technologies preferred
CompTIA A+, Network+, AV, or related technical certifications are preferred

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Arcade Systems & Technology Technician

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