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This position oversees the overall guest service and satisfaction of the department, collaborates directly with supervisor/manager with the daily shift activities of the Arcade. Ensures that they follow all rules and regulations and that all company expectations are met.
Job Responsibility:
Oversees the overall guest service and satisfaction of the department
Collaborates with supervisor/manager with the daily shift activities of the Arcade
Ensures all rules and regulations and company expectations are met
Ensure effective and efficient services are delivered to guests
Check all machines and other areas of the arcade for any damage and ensure everything is in working order
Ensure current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
Helps mentor new hires
Helps supervisor/manager train new employees on job-specific tasks
Help cover staff in other areas as necessary due to employee shortages
Names ways to increase efficiencies or improve products and services
Remains alert to any unusual or questionable activity and takes proper action
Maintains excellent working relationships with other company staff, vendors, and contractors
Aids as an attendant for the Waterpark as needed
Maintains work area and ensures all surfaces and areas are kept clean
Performs all other related and compatible duties as assigned
Performs all duties per company team member handbook, objectives of the Otoe Missouria Tribe, internal policies, procedures, and controls, as well as applicable laws
Maintains the Departmental Shift log(s) reviewing and noting any unusual occurrences, incidents, equipment failures, safety issues, disputes, etc.
Forms opinions and makes decisions based on information and the identification of available facts
Makes effort to keep informed of company information and communications.
Requirements:
Must be at least 16 years of age
High School Diploma (or equivalent) preferred for individuals over 18
An equivalent combination of Customer Service and Communications experience preferred
Must be punctual and dependable
Read, write, and speak the English language
Protect the Company’s value by keeping information confidential
Perform assigned tasks under supervision
Establish and keep positive relationships
Present facts and recommendations in oral and written form
Utilize MS Office products at basic to intermediate skill level
Exercise sound judgment and make decisions
Must be willing and able to work nights, weekends, and holidays
Must be able to provide all documents needed to show eligibility to work in the United States
Required to pass a drug test
Must be able to lift at least 20 lbs. and push, pull or drag up to 50 lbs.
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