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ARC Support Engineer - L3

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Hewlett Packard Enterprise

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Location:
India , Bangalore

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

Aruba is an HPE Company, and a leading provider of next-generation network access solutions for the mobile enterprise. Helping some of the largest companies in the world modernize their networks to meet the demands of a digital future, Aruba is redefining the “Intelligent Edge” – and creating new customer experiences across intelligent spaces and digital workspaces. Join us redefine what’s next for you.

Job Responsibility:

  • Lead and drive troubleshooting on Customer reported issues.
  • Isolate Product issue at hardware/software level, replicate customer environments in lab, own and document communication among customers, engineering and provide final fix.
  • Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business.
  • Gain in-depth knowledge of the infrastructure and technologies that are present in customer’s network profile
  • including their network topology, features, configurations, and service history, which results in faster resolution.
  • Partners internally with other Services teams to deliver focused support by participating in Customer reviews, Network trainings and driving critical issues to resolution.
  • Keep the other support teams trained on the designated CFTS customer network, practices followed.
  • Provides technical expertise and guidance during testing, deployment and operational phases for CFTS Customers.
  • Participate in tasks such as new product development projects, Knowledge base creation, trainings, and other documentation activities.
  • Mentor newly hired support engineers and peers in technical areas of specialty.
  • Products to be supported - Juniper Routing platforms (PTX, MX)
  • This is an individual contributor role. There will be weekend coverage as per roster and pager rotation coverage.

Requirements:

  • Excellent Customer handling and communication (verbal and written) skills
  • Thorough understanding of Layer 3 - IP and related technologies (ICMP, TCP, GRE, QoS, VRRP) IP routing protocols (BGP, OSPF, ISIS)
  • Thorough understanding of Layer 2 technologies (Ethernet, 802.1q/p VLAN, BFD, STP, RSTP, ARP, LACP)
  • Thorough understanding of Multicast protocols [IGMP, IGMP-snooping, PIM]
  • Thorough understanding of MPLS, L2 and L3 VPN, Traffic Engineering, LDP, RSVP, Segment Routing, VPLS.
  • Requires B.E. in Electronics/Engineering or Computer Science (or equivalent) with minimum 10 years’ experience in Networking Industry.
  • 7+ years extensive JUNOS experience OR minimum 7+ years’ experience in Troubleshooting Datacentre networks, Enterprise core networks.
  • Platform Knowledge: Juniper (routers, switches), Cisco, Arista, Alcatel, traffic generators (Ixia, Agilent)

Nice to have:

  • Understanding/Exposure/Expertise in one or more areas: Advanced Multicast technologies- NG-MVPN, Draft Rosen
  • Advanced Datacenter technologies- MC-LAG, VxLAN, EVPN
  • Perl/Python/Unix/Expect scripting
  • Preferred Certifications - JNCIS/JNCIP/JNCIE/CCNA/CCNP/CCIE and other equivalent.
What we offer:
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion

Additional Information:

Job Posted:
January 14, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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