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Arc Support Engineer - L3 (Software)

https://www.hpe.com/ Logo

Hewlett Packard Enterprise

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Location:
India , Bengaluru

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

ARC Support Engineer - L3 (Software). This role has been designed as ''Onsite' with an expectation that you will primarily work from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Responsibility:

  • Provide pre and post sales Design and consulting services to Aruba-HPE teams, customers and partners for various technologies and solutions
  • Provide Complete services lifecycle for the customers including Plan, Design, Implementation, Migration and Optimization
  • Plan: Creating customer requirement document and business outcome plan
  • Design: Creating high level and low-level design documents based on customer requirements
  • Implementation: Preparing the installation plan includes Network implementation plan and Network ready for use plan
  • Migration: Preparing migration including Method of Procedure and migration validation checks
  • Optimization: Working on continuous improvement of network operations, uptime and security conformance
  • Ability to multitask and work independently when required, with little supervision or direction
  • Excellent oral and written communication skills, presentation and interpersonal skills, and the ability to interface to senior levels of the customer organization
  • Formulate action plans (technical and operational) for analysing and resolving reported issues
  • Simulate customer designs in lab
  • Participate in solution development and publications for knowledge base
  • Work effectively in a team environment including Aruba and Customer colleagues, QA, engineers, and field organizations
  • Required to travel to customer sites for consulting, training purposes, business reviews
  • Provide Quarterly Customer Review meetings, providing technical status and recommendations
  • Demonstrable experience identifying areas-of-opportunity for process improvement

Requirements:

  • Minimum of 10 years experience with one or more of the following Juniper/Aruba products: IAPs/Controllers, Airwave, ClearPass, Edgeconnect, Central, Aruba switches, Juniper Contrail, CSO, Junospace, Juniper Northstar or also non-Aruba security products like Cisco ISE is an added advantage
  • Knowledge of authentication protocols and servers required (802.1x, RADIUS)
  • Complete understanding of authentication methods (EAP-PEAP, EAP-TLS, EAP-MSCHAPv2)
  • Installation and configuring of Linux systems, shell scripting
  • Understanding of Docker containers is preferred
  • Good understanding of Database concepts (RDBMS), SQL, PostgreSQL
  • Knowledge on Certificates (X.509), SSL symmetric and asymmetric encryption
  • Skilled in network design and implementation (knowledge and hands on preferred)
  • Working knowledge of AD-domains, Forests, 2-way transitive trust
  • Bachelor's degree in computer engineering or electrical engineering is preferred
  • Technical and consulting experience supporting networking products and solutions with advanced expertise in network switching, routing and security highly desired
  • Industry certifications like CCIE, JNICA, JNCIS, JNICP, JNICE, CWNA, ACCP, ACCX, ACMP, ACMX, ACDX and RHEL preferred
  • Radius (authentication, Authorization, Attributes, CoA, Accounting, etc.)
  • SNMP based monitoring and AMON troubleshooting
  • Linux installations and troubleshooting skills
  • TACACS (Authentication, Authorization including per-command)
  • PKI (CA, Certs, Encryption, Trust, Client-side config)
  • Captive Portal (Redirects, Logins, Walled Garden)
  • Web Programming (PHP, HTML, JavaScript)
  • Cloud technologies (Docker, Kubernetes, AWS, Azure)
  • 802.1x (EAP-PEAP, EAP-TLS, Supplicant config, Server trust, wired/wireless differences)
  • Network Device AAA (Experience with AAA on different switches, WLAN controllers, VPN concentrators, integration with Radius solutions)
  • Policy Enforcement (ACLs, Firewalls, dACLs, web redirection, VLAN switching)
  • Windows Sysadmin (AD, DC, Domains/Groups, GPO)
  • LDAP (DB structure, user/computer objects/groups)
  • SQL (DB structure, filter creation), Strong knowledge of POSTGRES
  • API (XML, SOAP, REST, Python)
  • VPN (IPSEC, Policy, AAA)
  • NAC (Posture check, NAP, Policy Framework)
  • Networking (Routing, DNS, DHCP)
  • Load-Balancing (Web, DNS, and Radius LB)
  • Strong networking basics, with sound understanding of various L2 / L3 protocols
  • Strong understanding of wireless concepts

Nice to have:

  • Docker containers
  • Industry certifications like CCIE, JNICA, JNCIS, JNICP, JNICE, CWNA, ACCP, ACCX, ACMP, ACMX, ACDX and RHEL
What we offer:
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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