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Our client is an innovator in the design, automation, and management of processing solutions for complex regulatory and legal dispute resolution programs. They specialize in translating complex regulations into clear program rules, developing customized workflow systems, and efficiently managing high volumes of transactions to deliver proven results for their clients. They are seeking a detail-oriented and professional Case Coordinator to support the day-to-day administration of arbitration cases and administrative hearings. This role is well-suited for someone with prior legal or paralegal experience who thrives in a fast-paced environment, can manage multiple priorities, work independently within a collaborative team, and provide exceptional service to external parties. In this role, you will be responsible for administering arbitration cases from initiation through resolution, ensuring strict compliance with established rules, procedures, and deadlines throughout the process.
Job Responsibility:
Manage a caseload of arbitration matters in accordance with established rules and procedures
Accurately enter and maintain case information in a proprietary case management system
Review legal filings and documents for procedural compliance
Identify and evaluate case management issues and escalate complex matters as appropriate
Draft professional correspondence guiding parties through the arbitration process (without providing legal advice)
Monitor, collect, and record payments for arbitration services
Schedule and administer conferences, arbitrations, and mediations with parties and appointed neutrals
Respond to inquiries via phone, email, and mail in a timely, respectful, and accurate manner
Communicate effectively with internal team members and external parties
Provide backup support for administrative staff, including mail handling and case entry, as needed
Requirements:
Bachelor’s degree, paralegal degree, or equivalent experience in a legal, customer service, or in-house environment
Previous legal or arbitration-related experience required
Strong written and verbal communication skills
Excellent organizational skills, attention to detail, and time management abilities
Ability to manage multiple priorities and meet sensitive deadlines
Professional, positive attitude with a strong commitment to customer service
Ability to work independently while contributing to a collaborative team environment
High level of integrity and discretion when handling confidential information
Proficiency in Microsoft Office, including Outlook, Word, Excel, and Teams