Arbitration Administrator Job at ACV Auctions (Buffalo)

Job Description

The Arbitration Administrator will report to the Arbitration Manager, with a primary responsibility to resolve differences between the buyer and seller arising from representations the sellers make on an auction. The Arbitration Administrator will research all issues and recommend final decisions regarding all post auction issues that arise. The Arbitration Administrator will also perform all duties assigned by the Arbitration Manager. The Arbitration Administrator must also know, practice and ensure that company policies and procedures in addition to state and federal laws are followed at all times by persons under their jurisdiction.

Job Responsibility

Resolve differences between the buyer and seller arising from representations the sellers make on an auction
Research all issues and recommend final decisions regarding all post auction issues that arise
Perform all duties assigned by the Arbitration Manager
Ensure customers receive prompt, efficient and courteous attention for all contacts and transactions
Be thoroughly familiar with procedures for handling all aspects of customer service and arbitration
Resolve any customer complaints in a friendly, courteous manner
Resolve arbitration differences in a polite and distinct manner
Research and recommend options and resolutions to the Arbitration Manager regarding all post auction issues
Communicates final decisions to both buyer and seller and coordinates the post-auction process
Coordinates and facilitates all logistics for 3rd part inspections of vehicles and performs proper record keeping
May perform accounts receivable duties
Understand and enforce the ACV Arbitration policies and procedures
Practice and promote teamwork at all times
Ensure proper follow-through on all directives, bulletins, schedules, and accounting from the Arbitration Manager or designated manager
Maintain a good flow of communications with entire team including all management
Recommend new customer services and procedures to the Arbitration Manager

Requirements

Minimum - High School or GED
Preferred - 4 Year / Bachelors Degree
3 years Customer service and/or claims roles
Experience with Salesforce or other CRM strongly preferred
A minimum of 1 year of mechanical experience preferred
Automotive auction experience strongly preferred
Ability to be self-motivated and able to work independently
Adapt quickly to shifting priorities and assists others in doing so

Nice to have

Experience with Salesforce or other CRM strongly preferred
A minimum of 1 year of mechanical experience preferred
Automotive auction experience strongly preferred

What we offer

Multiple medical plans including a high deductible, low cost health plan
Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
Generous paid time off options, including up to 15 vacation days per year (increasing with years of service), the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
Employee Stock Purchase Program with additional opportunities to earn stock in the Company
Retirement planning through the Company’s 401(k)

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