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Arabia Customer Service Specialist

United Arab Emirates, Dubai · Job Posted July 03, 2026
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Job Responsibility

  • Drive Number 1 Supplier agenda program
  • Monitor shipments generation centrally for Arabia
  • Monitor weeks coverage status across Arabia
  • Coordinate loss tree analysis and corrective action plans with stakeholders
  • Track and improve customer service KPIs (service level, OTIF, case fill rate)
  • Lead cross-functional alignment between demand, supply, and CX teams
  • Identify service gaps and proactively drive continuous improvement actions

Requirements

  • Analytical skills
  • Finance acumen
  • Data-driven mindset
  • Strong problem-solving and decision-making ability
  • Advanced Excel and reporting skills (Power BI is a plus)
  • Ability to manage multiple stakeholders and priorities
  • Planning experience (demand/supply)
  • Customer service / CX background
  • FMCG / CPG industry exposure
  • Experience with SAP or similar ERP systems
  • Knowledge of supply chain KPIs and performance tracking

Nice to have

  • Planning experience (demand/supply)
  • Customer service / CX background
  • FMCG / CPG industry exposure
  • Experience with SAP or similar ERP systems
  • Knowledge of supply chain KPIs and performance tracking

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