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ElevenLabs Logo ElevenLabs · IT - Administration

AR Specialist

United States · Job Posted April 20, 2026
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Job Description

The Billing Operations Specialist owns the end-to-end provisioning and billing lifecycle for Enterprise accounts. This role sits at the intersection of Sales, Customer Success, Engineering and Finance – acting as the operational backbone that ensures new customers are correctly set up in Stripe, existing accounts are accurately maintained, and billing issues are resolved quickly and cleanly. This is a high-accountability, detail-oriented role suited to someone who thrives on process, enjoys cross-functional problem-solving, and is comfortable operating in a fast-moving environment.

Job Responsibility

  • Translate closed-won deals from Salesforce into correctly configured Stripe customers, subscriptions, and payment terms
  • Work with our engineering team to automate as much of this as possible, by identifying automations and guardrails to ensure accurate provisioning
  • Own the role of ensuring the right pricing plan, billing interval, contract start date, trial periods, and discounts (coupons/promotion codes) per the executed order form
  • Coordinate with Sales and Legal to reconcile any discrepancies between the signed contract and what’s been requested for provisioning
  • Process mid-cycle changes: upgrades, downgrades, seat additions/removals, and plan switches – ensuring correct proration handling in Stripe
  • Manage renewals: confirm terms, update subscription schedules, and align billing dates as needed
  • Handle cancellations and offboarding: close subscriptions cleanly, issue final invoices or credits, and ensure no residual billing occurs
  • Maintain accurate customer metadata in Stripe (company name, billing contact, tax IDs, address, etc.)
  • Resolve invoice discrepancies raised by customers or flagged by CS – incorrect amounts, missing credits, misapplied discounts, and so on
  • Audit active subscriptions periodically to ensure billing matches contracted terms
  • Identify and correct ghost subscriptions, duplicate customers, or orphaned invoices
  • Support month-end and quarter-end close by reconciling Stripe revenue with the finance team’s records
  • Flag pricing or configuration anomalies to the RevOps or Finance owners
  • Serve as the primary point of contact for Sales and Support teams on billing questions during and after the deal cycle
  • Work with Customer Success on escalated billing complaints from customers
  • Partner with Engineering/Product on Stripe configuration changes, new product pricing rollouts, or integration issues

Requirements

  • Deep hands-on experience with Stripe (or equivalent billing platform) – subscriptions, invoicing, coupons, proration, and payment methods
  • Managed billing operations or order management in a SaaS or subscription-based business, ideally at a company with both self-serve and enterprise motions
  • Strong working knowledge of Salesforce (reading opportunity data, order forms, and contract terms)
  • Highly detail-oriented with a bias toward building repeatable processes and documenting edge cases
  • Comfortable working cross-functionally with Sales, CS, Engineering, and Finance in a fast-paced, globally distributed team

Nice to have

  • Experience building or contributing to billing automation workflows (e.g., Salesforce-to-Stripe provisioning, CPQ integration)
  • Familiarity with revenue recognition concepts and how billing configurations impact ASC 606 compliance

What we offer

  • Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible
  • Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities
  • Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend
  • Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose
  • Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy
  • Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend
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