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The Accounts Receivable (AR) Specialist is responsible for managing the full billing and collections cycle to ensure timely and accurate receipt of payments. This role supports company cash flow through invoicing, customer account reconciliation, payment posting, and resolution of outstanding accounts.
Job Responsibility:
Reconciling customer accounts and resolving discrepancies
Investigating and resolving customer billing inquiries and disputes
Following up on overdue customer accounts and managing collections
Generating customer invoices and statements
Verifying accuracy of customer invoices and ensuring proper authorization
Recording and coding customer payments in the accounting system
Applying cash receipts to customer accounts accurately
Investigate and resolve billing discrepancies and payment disputes in a timely manner
Analyze collection trends and prepare reports on the status of accounts receivable and bad debt
Partner with sales, customer service, and finance teams (locally and at HQ) to align processes and resolve issues impacting AR
Provide financial data and reports to support decision-making and forecasting
Support month-end closing activities, including AR balance verification
Identify inefficiencies and work with AR Manager to implement automated solutions to streamline AR operations based on group and industry best practices
Requirements:
5+ years’ professional experience working within the accounts receivable function
3-5 years’ professional experience with any ERP system
3-5 years’ proven experience in implementing/driving process improvement
At least 3 years’ experience with operating spreadsheets and accounting software
At least 3 years’ experience of customer service and negotiation
Proficiency with accounting software (e.g., SAP, QuickBooks, Microsoft Dynamics) and Microsoft Office Suite, especially Excel
Excellent attention to detail and problem-solving skills
Effective communication skills, both written and verbal
Ability to prioritize tasks and meet deadlines in a dynamic setting
Nice to have:
Experience with Syspro or LN Infor will be an asset
Experience working with electronic payment platforms is an asset