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AR Specialist

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Location:
United States , Indianapolis

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Category:
Finance

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Contract Type:
Not provided

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Salary:

18.00 - 28.00 USD / Hour
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Job Description:

Rethink Behavioral Health is seeking an A/R Specialist to join their billing service team, responsible for ensuring timely reimbursement from insurance companies for therapy sessions related to autism services. The A/R Specialist is responsible for supporting our billing teams by working with insurance companies to ensure efficient and prompt reimbursement for therapy sessions for our customers and actively pursuing all outstanding A/R for customers supported within the RCM division.

Job Responsibility:

  • Review A/R Aging Reports and follow up on rejections and denials
  • File appeals to insurance and to insurance commissioner as needed
  • Submit corrected claims when needed
  • Be the expert on assigned accounts and act as lead for communication between Customer Success Team and billing and posting teams
  • Review customer account reports, requests for information from clients and track progress to ensure any flags, concerns and requests for information are being resolved in a timely manner
  • Own all incoming account specific tickets in SalesForce
  • Work with Customer Success Team, Billing and Posting teams to obtain correct information and resolve outstanding items
  • Monitor and analyze customer account health compared to industry benchmarks and identify actions needed to resolve outstanding issues and/or projects
  • Work closely with the internal Compliance team on accounts identified above benchmarks or at risk
  • Research specific payor billing rules as needed
  • Ensure strict HIPAA-compliant confidentiality with all client-related data
  • Review & interpret payor contracts when applicable
  • Stay informed about Payor and Industry Billing rules
  • Measure and monitor key metrics related to work performance
  • Foster a positive work environment for colleagues

Requirements:

  • HS Diploma or Equivalent
  • Willing to learn
  • Positive attitude and loves a good challenge
  • Professional phone skills
  • Exceptional attention to detail
  • Critical thinking
  • Excellent communication with internal teams and insurance companies

Nice to have:

  • Previous ABA billing experience
  • Speech, OT and Mental Health experience
  • Minimum 1-year experience working in an office setting
  • Minimum 1-year experience in billing both major commercial insurance companies as well as state Medicaid programs
  • Experience using Billing Software, EMR and Clearinghouse systems (Azalea, Kareo, Waystar, Trizetto)
  • Experience using insurance company websites/portals
  • Proficient using Microsoft Suite (Outlook, Excel, Word)
  • Bachelor’s degree
What we offer:
  • PTO and Vacation Days after a 90-day introductory period
  • Paid Holidays
  • Generous Health, Denial & Vision benefits package
  • 401k + Matching

Additional Information:

Job Posted:
January 25, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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