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Identify and resolve billing discrepancies, including off-invoice and short payments
Create and manage credit memo deductions in NetSuite, including: Obtaining backup/supporting documentation from customer portals and other sources, Organizing and tracking documents with a consistent naming convention, Analyzing and retrieving customer deduction documents from vendor portals, Logging detailed customer deductions in Excel or ERP/TPM systems, Trade spend/deduction coding
Research and resolve short ship deductions (returns, shortages, overages, etc.)
Ensure adherence to internal audit controls for SOX compliance
Collaborate with internal departments to resolve billing issues
Support accurate financial reporting in partnership with the finance team
Supervisory Duties (as needed – e.g., when A/R Manager is on PTO): Retrieve daily bank reports and customer remittances, Update Aging Report
Requirements:
BS or BA in Finance, Accounting, or related field
4+ years of accounts receivable experience, preferably with chargebacks
OR equivalent combination of education (HS or some college) and 8+ years of relevant A/R experience
2+ years in food or consumer packaged goods industry preferred