This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
We are looking for an experienced AR, Credit & Collections Specialist to support financial operations for a manufacturing organization in Fitchburg, MA This role focuses on maintaining accurate receivables activity, monitoring customer credit exposure, and partnering with internal leadership to address payment issues efficiently. The ideal candidate brings strong attention to detail, sound judgment in credit matters, and the ability to communicate professionally with both customers and internal stakeholders.
Job Responsibility
Manage day-to-day accounts receivable activity, including posting incoming payments and ensuring customer accounts remain accurate and current
Review aging reports to track overdue balances, recommend credit restrictions when accounts become delinquent, and maintain an up-to-date daily credit hold list
Contact customers to follow up on outstanding invoices, document payment commitments, and prepare regular collections updates for management
Research billing questions and disputed charges, then work with the appropriate parties to resolve discrepancies in a timely manner
Evaluate new customer creditworthiness by reviewing commercial credit references and Dun & Bradstreet reporting before accounts are established
Gather and maintain required customer documentation, including tax-exempt certificates and W-9 forms, to support compliance and account setup
Respond to external credit inquiries and provide accurate account reference information in line with company standards
Process credit card transactions and issue formal collection notices or demand letters when escalation is necessary
Provide administrative and accounting support to finance leadership and assist with accounts payable coverage when needed
Requirements
At least 3 years of combined experience in accounts receivable, commercial credit, and collections, preferably within a manufacturing environment
Working knowledge of accrual-based accounting and experience using computerized accounting platforms
familiarity with IQMS is advantageous
Strong proficiency with Microsoft Office and the ability to navigate financial systems efficiently and accurately
Ability to interpret and carry out written and verbal instructions with minimal supervision
Effective communication and relationship-building skills for interacting with customers, management, and cross-functional teams
High level of discretion, professionalism, and reliability when handling confidential financial information
Strong organizational skills, careful attention to detail, and the ability to manage multiple priorities in a deadline-driven setting