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Ar/collections Specialist

United States, Worcester · Job Posted May 15, 2026
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Job Description

We are looking for a detail-oriented AR/Collections Specialist to support account resolution and payment activity for customers in Massachusetts. This position focuses on maintaining accurate account records, responding to billing-related questions, and helping reduce overdue balances through clear and effective communication. The ideal candidate brings strong collections experience and a customer-focused approach to resolving payment issues efficiently.

Job Responsibility

  • Communicate with customers to resolve outstanding balances and encourage timely payment through consistent follow-up
  • Respond to questions related to invoices, payment activity, and account standing with clear and helpful information
  • Post incoming payments accurately and reconcile account activity to ensure records remain current and correct
  • Review customer accounts for past-due items and take appropriate action to support collection efforts
  • Process refunds and apply account credits when adjustments are required
  • Maintain organized documentation of collection activity, customer communications, and account updates
  • Work collaboratively with internal teams to address billing discrepancies and support account resolution
  • Deliver a high level of customer service while balancing collection goals and account accuracy

Requirements

  • Experience handling commercial and/or consumer collections in a detail-focused business environment
  • Working knowledge of credit and collections practices, including account follow-up and payment resolution
  • Familiarity with billing collection processes and account reconciliation
  • Ability to communicate clearly and effectively with customers regarding sensitive payment matters
  • Strong attention to detail with the ability to maintain accurate financial records
  • Proficiency in processing payments, credits, and refunds with a high degree of accuracy
  • Effective organizational skills and the ability to manage multiple accounts and deadlines

What we offer

  • Medical
  • Vision
  • Dental
  • Life and disability insurance
  • 401(k) plan

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