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We are seeking a detail-oriented and proactive Collections / Accounts Receivable (AR) Specialist with at least three years of experience to join our team. In this role, you will manage the collection of outstanding invoices, ensure timely payment from clients, and maintain accurate accounts receivable records. The ideal candidate will possess excellent communication skills, a strong understanding of collections procedures, and the ability to work independently while meeting deadlines.
Job Responsibility:
Proactively contact customers via phone, email, and written correspondence to collect outstanding payments in accordance with company policy
Investigate and resolve billing discrepancies, disputes, and short payments to facilitate prompt payment
Monitor aging reports and follow up on past due accounts to reduce delinquency rates
Reconcile accounts receivable transactions and maintain accurate records in the accounting system
Collaborate with the sales, customer service, and accounting teams to resolve payment and account issues
Generate and distribute regular AR aging reports and collection status updates to management
Process incoming payments, including applying payments to correct accounts and managing payment arrangements with clients when necessary
Escalate unresolved accounts to management or initiate collection action as appropriate
Assist with month-end close processes and audit requests related to accounts receivable
Support process improvements to increase collection efficiency and reduce bad debt
Requirements:
Minimum 3 years of experience in collections, credit, or accounts receivable roles (preferably in a corporate environment)
Strong understanding of collections processes, AR systems, and related accounting principles
Excellent communication and negotiation skills, with the ability to handle difficult conversations professionally
Proficiency with accounting software and MS Office Suite (especially Excel)
High attention to detail, organizational skills, and the capacity to prioritize effectively in a deadline-driven environment
Ability to analyze accounts, identify issues, and recommend solutions
Associate degree in Accounting, Finance, or related field preferred