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We are looking for an experienced AR/Collections Specialist to join our team in Palm Beach Gardens, Florida. This contract-to-permanent position offers an excellent opportunity to utilize your expertise in accounts receivable and collections while working closely with customers and internal teams. The ideal candidate will focus on maintaining positive customer relationships while ensuring timely collections and minimizing credit risks.
Job Responsibility:
Manage assigned customer accounts, ensuring timely follow-up on past due invoices
Investigate and resolve disputes, complaints, and queries to maintain customer satisfaction
Respond promptly to inquiries from customers and internal teams, providing clear and effective communication
Collaborate daily with Customer Service and Sales teams to address account-related issues
Develop and maintain strong relationships with key customers to facilitate effective collections
Document collection efforts thoroughly and utilize collection tools to track progress
Identify and escalate potential credit risks and uncollectable accounts to management
Analyze accounts and approve or hold orders based on credit status
Monitor and suggest adjustments to customer credit limits and terms as necessary
Support management with administrative tasks, ad-hoc projects, and process improvement initiatives
Requirements:
Strong customer service skills with the ability to handle inquiries professionally
Excellent communication skills, both written and verbal, to interact effectively with customers and teams
Proven ability to build rapport and collaborate with diverse stakeholders
Organizational and problem-solving skills to manage competing priorities efficiently
Analytical abilities to assess accounts and identify risks
Proficiency in Microsoft Office products, including Outlook, Excel, and Word
Minimum of 3 years of relevant experience in credit and collections or customer service
High School diploma required
Associates Degree preferred
What we offer:
medical, vision, dental, and life and disability insurance