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AR/Collections Specialist

United States, Palm Beach Gardens · Job Posted January 06, 2026
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Job Description

We are looking for an experienced AR/Collections Specialist to join our team on a contract-to-permanent basis in Palm Beach Gardens, Florida. This role involves managing business accounts, ensuring timely collection of overdue invoices, and maintaining strong relationships with both clients and internal teams. The ideal candidate will be proactive, detail-oriented, and skilled at resolving disputes to minimize credit risk and bad debt.

Job Responsibility

  • Monitor assigned customer accounts and actively follow up on overdue invoices to ensure timely payments
  • Investigate and resolve customer queries, disputes, and complaints to maintain positive client relationships
  • Collaborate daily with Customer Service and Sales teams to address account-related issues and streamline communication
  • Document collection efforts and maintain organized customer files using designated tools
  • Assess and analyze customer accounts daily to make informed decisions regarding order holds and credit limits
  • Identify and escalate high-risk accounts or uncollectible debts to management for review
  • Prepare and complete administrative tasks and ad hoc reports as assigned
  • Support management in implementing process improvements and service enhancement initiatives
  • Provide backup support across teams during peak periods or absences
  • Maintain compliance with finance policies and procedures while meeting established performance metrics

Requirements

  • Strong customer service skills with the ability to handle inquiries professionally and effectively
  • Excellent communication abilities, both written and verbal
  • Proven problem-solving and organizational skills to manage competing priorities
  • Ability to work under pressure and maintain a positive, proactive attitude
  • Proficiency in Microsoft Office applications, including Outlook, Excel, and Word
  • Experience with accounting software systems, CRM tools, and collections processes
  • High school diploma required
  • Associate degree preferred
  • Minimum of three years’ experience in customer service, credit, or collections roles

What we offer

  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

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