This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
We are looking for an experienced AR/Collections Specialist to join our team on a contract-to-permanent basis in Palm Beach Gardens, Florida. This role involves managing business accounts, ensuring timely collection of overdue invoices, and maintaining strong relationships with both clients and internal teams. The ideal candidate will be proactive, detail-oriented, and skilled at resolving disputes to minimize credit risk and bad debt.
Job Responsibility:
Monitor assigned customer accounts and actively follow up on overdue invoices to ensure timely payments
Investigate and resolve customer queries, disputes, and complaints to maintain positive client relationships
Collaborate daily with Customer Service and Sales teams to address account-related issues and streamline communication
Document collection efforts and maintain organized customer files using designated tools
Assess and analyze customer accounts daily to make informed decisions regarding order holds and credit limits
Identify and escalate high-risk accounts or uncollectible debts to management for review
Prepare and complete administrative tasks and ad hoc reports as assigned
Support management in implementing process improvements and service enhancement initiatives
Provide backup support across teams during peak periods or absences
Maintain compliance with finance policies and procedures while meeting established performance metrics
Requirements:
Strong customer service skills with the ability to handle inquiries professionally and effectively
Excellent communication abilities, both written and verbal
Proven problem-solving and organizational skills to manage competing priorities
Ability to work under pressure and maintain a positive, proactive attitude
Proficiency in Microsoft Office applications, including Outlook, Excel, and Word
Experience with accounting software systems, CRM tools, and collections processes
High school diploma required
Associate degree preferred
Minimum of three years’ experience in customer service, credit, or collections roles
What we offer:
medical, vision, dental, and life and disability insurance