Ar collections analyst

Job Role: Candidates will own a Portfolio of accounts and monitor a key customer facing emails alias and ensure queries are replied within the required SLA’s. Candidate will be responsible for achieving monthly cash targets whilst ensuring effective customer satisfaction. Candidate will be responsible for ensuring 60+ debt is below 3% each month. Be transparent at times and honest with your approach. Identify key areas for change or improvement - be involved in Projects. Candidate will ensure to that the team provides excellent service to our customers in each collection task by being firm but polite yet ensuring to be always professional and empathetic to customers. Candidate will closely work with internal and external stakeholders to identify and resolve issues. Candidate will be involved in complex account reconciliations and will have to work closely with the cash application and billing team to resolve internal queries. Candidate will be required to provide ongoing reports for collections status of past due accounts and issue status. Key deliverable will be to manage a portfolio of accounts.