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AR/Billing Manager

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Dover

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Category:
Finance

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

We are offering an exciting opportunity for an AR/Billing Manager to join our team in Dover, Delaware, United States. As part of this role, you will primarily oversee and manage account-related functions. This includes maintaining accurate records, managing utility connections and disconnections, processing customer credit applications, and resolving customer inquiries.

Job Responsibility:

  • Oversee and manage account-related functions for utility services, property records, assessment and taxation, business license and rental permit revenue, and other customer-centric business activities
  • Accurately process customer credit applications and maintain precise customer credit records
  • Oversee the billing and collections, meter reading, online payment processing, call center, account resolution and related activities
  • Post utility rates and tariffs, maintain assessment data and prepare tax billings
  • Manage utility connections and disconnections and collection of City debts, process sheriff sales, work with City Solicitor to file and release liens for unpaid debts
  • Resolve billing disputes and collaborate with other departments to provide information and resolve complaints
  • Maintain and reconcile accounts receivable and establish and maintain internal accounting controls on billing and collection activities
  • Supervise staff including establishing standards, selecting employees, completing performance evaluations, providing training, and assigning work
  • Develop goals, objectives, and procedures for departmental activities and programs in consultation with senior management and department staff
  • Monitor and research trends, new methodology and technology, laws, rules, and City policy to develop and enhance customer service processes and activities
  • Attend or conduct staff and other meetings to exchange information
  • attend detail oriented seminars or conferences to improve detail oriented skills

Requirements:

  • 5-10 years of AR/Billing Manager experience
  • Strong analytical and communication skills
  • Proficient in Microsoft Excel
  • Excellent customer service and communication skills
  • Associates/Bachelors degree in Accounting/Finance/Business Administration
What we offer:
  • Medical, vision, dental, and life and disability insurance
  • Eligibility to enroll in company 401(k) plan
  • Free online training

Additional Information:

Job Posted:
March 23, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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