Ar Advisor - Customer Service

• Serve as a primary contact for branch and customer questions, providing clear guidance and timely resolution to service-related and accounts receivable concerns
• Build strong working knowledge of company products and support resources in order to address inquiries confidently and accurately
• Document incidents, requests, resolutions, and key interaction details in ServiceNow to maintain complete and organized service records
• Coordinate with internal teams and colleagues to escalate complex issues, track progress, and ensure appropriate follow-through
• Monitor open cases from initial intake through closure, keeping customers and branches informed throughout the resolution process
• Share best practices and effective troubleshooting approaches with team members, and assist in supporting the development of newer customer service staff
• Maintain a detail-oriented, patient, and customer-focused approach when handling concerns, complaints, and high-pressure situations
• Contribute to additional operational tasks and special projects assigned by leadership as business needs evolve

• High school diploma required
• Prior experience in customer service, accounting support, or a related operational environment
• Strong verbal and written communication skills with the ability to manage multiple priorities effectively
• Proven ability to stay organized, work independently, and perform well in a fast-paced setting
• Proficiency with Microsoft Office applications, including Excel
• Experience using help desk platforms, CRM tools, or remote support systems
• familiarity with ServiceNow is an advantage
• Ability to handle challenging situations with professionalism, sound judgment, and a solution-oriented mindset

Exposure to SAP, S/4HANA FI, HighRadius, or similar enterprise systems is preferred

• medical
• vision
• dental
• life and disability insurance
• eligibility to enroll in company 401(k) plan