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The El Paso Water Park Aquatics & Park Services Lead is responsible for providing a safe recreational environment by ensuring guests follow water park policies and responds to any emergencies in a timely manner. Each water park location features a unique theme with water slides, climbing walls, lazy rivers, kiddie playgrounds and leisure pools.
Job Responsibility:
Enforce all rules and regulations
Ensures lifeguard rotations and breaks are done efficiently and in accordance with Ellis & Associates, State, and Local regulations
Provide needed supervision to prevent accidents
Assist with the Aquatics & Park Service supervisors to ensure smooth operation of the facilities
Responsible for assisting in leading a team of approximately 30+ lifeguards within the aquatics department, enforcing established rules, complying with regulations, and maintaining a professional appearance and demeanor
Assist in performing supervisory tasks of a team, including resolving conflict, coaching, and developing others, promoting teamwork, and performance management
Responsible for monthly auditing quota-observing lifeguards 10/20s, live action drills, and operational manikin drops
Follow proper procedures when testing pool chemicals if necessary
Will serve as the Management Responder for any first aid or medical needs. Responsible for ensuring proper care, directing guests(s) to off-site medical care, or activating the Emergency Action Plan as needed. Will complete all first aid reports with clear factual statements
Responsible for the care and maintenance of issued equipment
Participate and assist with in-service training programs for safety, customer service at all water park facilities
Keep the water park areas clear of dangerous objects and substances
Enforce El Paso Water Parks, Ellis & Associates and Legends Global safety standards
Will serve as the first management integration for all aquatics related guest concerns. Must be able to think critically and empathetically to reach conclusions
Act as a first responder and jump in the water to keep guests safe
Assist in maintaining proper aquatics records
Immediately report needed repairs to the aquatics supervisor, assistant manager and/or manager
Present a favorable, professional public image
Perform related duties as assigned by Aquatic & Park Service supervisor and or manager. Duties may include, but not limited to, general housekeeping, general maintenance, inspection of equipment and aquatic features within the park
Assist in opening, closing, and operating of the facility as directed by management
Complete all required company trainings and compliance courses as assigned
Assist in maintaining pools by brushing, skimming, vacuuming, scrubbing, etc. as required
Adheres to company standards and maintains compliance with all policies and procedures
Ensuring that guests receive outstanding customer service by providing a friendly, fun, safe environment
Maintains high standards, positive attitude, and professional appearance
Attend staff meetings as required. Develop and maintain a harmonious working relationship with all other departments
Work extended and/or irregular hours including nights, weekends and holidays as needed
Recognize and respond effectively to all emergency situations
Maintains current certifications and stays up-to-date professionally in the aquatics and risk management field
Recognize and respond effectively to all difficult/emergency situations
Assists in training and managing Park Services Team including COVID polices, proper chemical training, and cleanliness training
Follow and enforce all sanitation procedures including safety guidelines and OSHA requirements
Oversee daily tasks associated with maintaining cleanliness of the park including sweeping, brushing, cleaning, and stocking restrooms, emptying trash cans, etc
Requirements:
Must be 16 years of age or older
Ability to understand and follow verbal directives and written directions
Bilingual (English and Spanish) preferred
Must be able to swim, perform water activities and rescues
Must be able to swim 50 yards (front crawl or breaststroke), swim under water for 10 feet, and retrieve a 10-pound brick from bottom of a pool (shallow water)
Must be able to swim 200 yards (front crawl or breaststroke), tread water for 2 minutes with hands out of the water and retrieve a 10-pound brick from the deepest part of the pool (deep water)
Maintain an effective working relationship with clients, employees, vendors, patrons, and others encountered in the course of employment
Current Ellis & Associates (or equivalent) lifeguard certification preferred or able to attain certification upon hire
Recognizes an emergency and takes appropriate action
Demonstrate leadership experience with team-oriented approach
Excellent verbal communication skills
Must be able to work a flexible schedule, including nights, weekends, and holidays
Working towards a High School Diploma or GED preferred
Preferred two years of experience in aquatics operation: lifeguarding, lifeguard training, swim instruction
Ability to Swim
Operate a personal computer using Windows, Microsoft Office, and other standard office equipment preferred
Ability to work in a stationery position and move around the facilities for prolonged periods of time
Ability to bend routinely and repetitively to lift 20lbs or less and occasionally bend to lift more than 20lbs
Comfortable working outdoors in various weather conditions
Nice to have:
Bilingual (English and Spanish)
Current Ellis & Associates (or equivalent) lifeguard certification
Two years of experience in aquatics operation: lifeguarding, lifeguard training, swim instruction
Operate a personal computer using Windows, Microsoft Office, and other standard office equipment