APS6 Support Needs Assessor

• Conduct comprehensive support needs assessments via semi-structured, conversational interviews with NDIS participants
• Reviewing files, conducting virtual or face-to-face assessments, and writing high-quality, strengths-based reports that clearly capture a participant's life situation and needs
• Gather information directly from participants and their representatives, analysing and interpreting external evidence to make evidence-based recommendations
• Prepare clear, accurate, objective, and defensible written assessment reports using digital case management tools
• Communicate clearly, respectfully, and empathetically through both face-to-face and virtual channels, utilising trauma-informed and culturally aware approaches
• Work across teams to support planning processes, identifying and escalating complex risks or policy limitations when necessary

• Recognised tertiary qualification in Allied Health (such as Occupational Therapy, Physiotherapy, Speech Pathology, Social Work, Counselling, Dietetics, etc.) or a relevant clinical/educational discipline (RN, EN, Education degree, or Behaviour Support Practitioner)
• Proven experience administering support needs assessments or utilizing person-centred/strengths-based assessment frameworks
• Advanced interpersonal skills to navigate complex, sensitive conversations, paired with strong analytical writing skills to produce clear, defensible reports
• A deep commitment to trauma-informed, culturally safe, and person-centered practices
• Digital literacy to navigate CRM case management systems and conduct video meetings (e.g., Microsoft Teams)
• Australian Citizenship required
• Proof of above mentioned qualification
• Students part-way through their qualifications who possess significant, recent assessment experience may also be considered

Experience with semi-structured interviews is highly regarded

• Comprehensive Training: A 3-week initial structured training and accreditation program (facilitated and self-paced), followed by immersive coaching
• Supportive Environment: collaborative, geographically structured team
• champion a courageous and high-performing culture that prioritizes staff wellbeing through team meetings, dedicated green rooms for Q&A, and 1:1 coaching
• Flexible Arrangements: hybrid and remote working flexibility