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As an APS5 Program Officer, you will work under limited direction to provide essential case management for our client. You are responsible for ensuring that participants move through the program accurately and within legislative guidelines, acting as a key point of contact for stakeholders.
Job Responsibility:
Manage participant cases to achieve timely outcomes while strictly following policy and legislative guidelines
Act as a responsive contact for internal and external stakeholders regarding program or operational issues
Exercise sound judgment to make recommendations based on best practice and policy application
Prepare high-quality correspondence, briefs, and reports to support program transparency
Monitor your own workflow, help set work priorities, and identify ways to make the program run smoother
Provide general administrative support to the team as required
Requirements:
Proven background in program implementation or case management
Ability to apply subject matter knowledge to make sound program decisions
A strong sense of ownership over your work and a commitment to team goals
Excellent time management skills with the ability to juggle competing tasks and deadlines
Strong verbal and written skills for professional stakeholder interaction
A broad understanding of the Australian health system landscape
Candidates must be Australian citizens to be eligible to apply
Hold an active police check or baseline clearance
What we offer:
Access to benefits platforms with discounts at major retailers
3 weekly pay runs
Exclusive access to roles before they go to market
Employee assistance programme, including counselling services