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As an APS5 Intranet Officer, you will join a dynamic internal communications team during a period of significant change as the agency redevelops its intranet. You will play a pivotal role in supporting various business areas to maintain, update, and improve content across the agency’s internal platform.
Job Responsibility
Support the development, copy editing, and publishing of high-quality intranet content via SharePoint Online, ensuring alignment with internal strategies and plain English standards
Ensure all web content strictly conforms to Web Content Accessibility Guidelines (WCAG) 2.1 (at least AA level)
Advise, train, and support an internal network of online content authors on intranet best practices, style guidance, and accessibility
Manage incoming support requests through a service desk, actioning or triaging technical and procedural requests to relevant team members
Actively support and contribute to the broader redevelopment and rollout of the agency's new internal communications platform
Assist in evaluating and reporting on intranet channel performance for key internal audiences
Requirements
Strong writing skills with experience applying plain language, clear structures, and content standards in a corporate or government environment
Ability to write for diverse audiences and adapt tone and style to drive engagement
Experience creating and managing digital content using platforms like SharePoint Online, alongside an understanding of user experience (UX) principles
Strong communication skills to liaise with internal stakeholders, resolve complex enquiries, and provide tactical advice
Solid understanding of digital accessibility requirements, inclusive communication, and WCAG standards
Strong task management skills with experience using workflow tools (e.g., Jira) and supporting communication/change for new systems or redeveloped platforms