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Aps3 Participation Support Officer

Australia, Wagga Wagga 37.36 AUD / Hour · Job Posted June 01, 2026
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Job Description

APS3 Participant Support Officer | Federal Government Agency. Location: Wagga Wagga, NSW. Rate: $37.36 per hour + Super. Term: Initial contract to December 2026, Extensions past this are possible. Classification: APS3. Are you a customer service professional looking to transition into a meaningful career within the public sector? A prominent Federal Government Agency is seeking a dedicated Participant Support Officer (PSO) to join their Griffith team. This is a frontline, "people-first" role where your empathy and problem-solving skills will directly impact the lives of Australians with a disability. The Role: As a Participant Support Officer, you are the face of the agency. You will provide high-quality customer service as the primary point of contact for participants and stakeholders, ensuring enquiries are resolved efficiently and with care.

Job Responsibility

  • Front-of-House Service: Greeting and assisting participants in person, over the phone, and via email
  • Enquiry Resolution: Resolving customer enquiries where guidance may not always be scripted, using the agency’s operational guidelines
  • Complex Triage: Identifying and triaging moderately complex issues to the appropriate internal teams
  • Stakeholder Engagement: Making outbound calls to participants and providers to coordinate services or book appointments
  • Administrative Support: Managing team inboxes, assisting with project reporting, and conducting suitability assessments

Requirements

  • Must be an Australian citizen
  • Must pass a police check
  • Experience in customer service, service delivery, or the disability sector
  • Excellent written and verbal skills
  • Ability to handle sensitive or challenging conversations with empathy
  • Critical thinking and creative problem-solving
  • Adaptability and willingness to learn
  • Attention to detail
  • Candidates must undergo a Nationally Coordinated Criminal History Check (NCCHC)
  • Australian Citizenship

What we offer

  • Career
  • Great entry point to join an outstanding federal government agency

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