CrawlJobs Logo

APS3 Participant Support Officer

Australia, Toowoomba · Job Posted May 20, 2026
Apply Position
Job Link Share

Job Description

The APS3 Participant Support Officer is a crucial first point of contact for participants and stakeholders. In this role, you will apply your outstanding customer service skills to provide clear advice and resolve issues in person, over the phone or via email. You will also offer essential operational and administrative support to service delivery staff, ensuring the provision of high-quality services for participants.

Job Responsibility

  • Manage and resolve participant matters by actioning planning tasks as per the legislation
  • Provide front reception support, including assisting with participant enquiries at self-help kiosks and online support
  • Resolve participant and stakeholder enquiries, provide information, and make referrals to appropriate government or community services
  • Manage the team's shared email inbox, appointments, and telephone enquiries
  • Coordinate appointments, ensuring office facilities are accessible for all
  • Perform data entry activities and ensure follow-up actions are completed
  • Receive and record complaints and other feedback in the Business systems

Requirements

  • Experience working in the Disability sector
  • Australian Citizenship is mandatory
  • NDIS WSC and WWCC is desirable
  • Good understanding & Working knowledge of computer systems
  • Associate Degree/Diploma

Nice to have

  • NDIS WSC and WWCC is desirable
  • Good understanding & Working knowledge of computer systems

What we offer

Super

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Similar Jobs for

APS3 Participant Support Officer

8 matching positions

New

APS3 Participant Support Officer

Location
Location
Australia , Parramatta
Salary
Salary:
37.36 AUD / Hour
https://www.randstad.com Logo
Randstad
Expiration Date
June 18, 2026
Flip Icon
Requirements
Requirements
  • Australian Citizenship is required
  • Communication: Ability to communicate clearly and empathetically with participants, their families, and other stakeholders, both verbally and in writing
  • Service Excellence: A strong focus on providing high-quality service, understanding participant needs, and guiding them through the process
  • Organisation: Ability to manage multiple tasks and priorities efficiently, including case management and administrative duties
  • Problem-Solving: Capability to identify issues and develop practical solutions to assist participants in accessing services and supports
  • Collaboration: Skill in building rapport with participants and working effectively with colleagues and external stakeholders
  • Accuracy: Ensuring accuracy in documentation and compliance with policies and procedures
  • Knowledge: Understanding of the framework, disability services, and the challenges faced by people with disabilities
  • Adaptability: Flexibility to respond to changing circumstances and participant needs
  • Experience working in the Disability sector
Job Responsibility
Job Responsibility
  • Manage and resolve participant matters by actioning planning tasks as per the legislation
  • Provide front reception support, including assisting with participant enquiries at self-help kiosks and online support
  • Resolve participant and stakeholder enquiries, provide information, and make referrals to appropriate government or community services
  • Manage the team's shared email inbox, appointments, and telephone enquiries
  • Coordinate appointments, ensuring office facilities are accessible for all
  • Perform data entry activities and ensure follow-up actions are completed
  • Receive and record complaints and other feedback in the Business systems
What we offer
What we offer
  • Super
  • Fulltime
Read More
Arrow Right

Aps3 Participant Support Officer

The APS3 Participant Support Officer is a crucial first point of contact for par...
Location
Location
Australia , Woodridge
Salary
Salary:
37.36 AUD / Hour
https://www.randstad.com Logo
Randstad
Expiration Date
June 05, 2026
Flip Icon
Requirements
Requirements
  • Communication
  • Service Excellence
  • Organisation
  • Problem-Solving
  • Collaboration
  • Accuracy
  • Knowledge
  • Adaptability
Job Responsibility
Job Responsibility
  • Manage and resolve participant matters by actioning planning tasks as per the legislation
  • Provide front reception support, including assisting with participant enquiries at self-help kiosks and online support
  • Resolve participant and stakeholder enquiries, provide information, and make referrals to appropriate government or community services
  • Manage the team's shared email inbox, appointments, and telephone enquiries
  • Coordinate appointments, ensuring office facilities are accessible for all
  • Perform data entry activities and ensure follow-up actions are completed
  • Receive and record complaints and other feedback in the Business systems
What we offer
What we offer
  • Super
  • Fulltime
Read More
Arrow Right
New

Aps3 participant support officer

Are you a customer service professional looking to transition into a meaningful ...
Location
Location
Australia , Griffith
Salary
Salary:
37.36 AUD / Hour
https://www.randstad.com Logo
Randstad
Expiration Date
June 17, 2026
Flip Icon
Requirements
Requirements
  • 2 years experience
  • Customer Service, Administration, Data Entry, Customer Service, Correspondence, Database
  • Must be an Australian citizen
  • Must pass a police check
  • Secondary School/High School
Job Responsibility
Job Responsibility
  • Front-of-House Service: Greeting and assisting participants in person, over the phone, and via email
  • Enquiry Resolution: Resolving customer enquiries where guidance may not always be scripted, using the agency’s operational guidelines
  • Complex Triage: Identifying and triaging moderately complex issues to the appropriate internal teams
  • Stakeholder Engagement: Making outbound calls to participants and providers to coordinate services or book appointments
  • Administrative Support: Managing team inboxes, assisting with project reporting, and conducting suitability assessments
What we offer
What we offer
  • Great entry point to join an outstanding federal government agency
  • Fulltime
Read More
Arrow Right
New

APS3 Participant Support Officer

Are you passionate about making a genuine difference in your community? We are s...
Location
Location
Australia , Tamworth
Salary
Salary:
37.36 AUD / Hour
https://www.randstad.com Logo
Randstad
Expiration Date
May 29, 2026
Flip Icon
Requirements
Requirements
  • Sector Experience: A background in customer service, service delivery, or the disability sector
  • Core Values: A positive, contemporary attitude toward people with a disability, valuing social inclusion, diversity, and putting people at the heart of everything you do
  • Communication Skills: Exceptional written, verbal, and interpersonal communication skills, with the empathy and patience required for challenging conversations
  • Adaptability & Growth: A strong willingness to learn, thrive in a fast-paced team environment, and adapt efficiently to changing circumstances
  • Operational Skills: High attention to detail, strong problem-solving abilities, and the capacity to manage multiple tasks to meet structured deadlines
  • Australian Citizenship Required
  • Must have a background in customer service or the disability sector
Job Responsibility
Job Responsibility
  • Provide high-quality customer service as the first point of contact via face-to-face front-of-house services, phone, and email
  • Resolve and triage diverse customer enquiries, navigating moderately complex or sensitive situations with sound judgement
  • Manage digital inboxes, prioritise escalated matters, and accurately book participant appointments
  • Make proactive outbound calls to various community stakeholders and service providers
  • Collaborate closely with your team, assisting with administrative tasks, research, and continuous process improvements
What we offer
What we offer
  • Great Work-life Balance
!
Read More
Arrow Right
New

Visual Merchandiser

IKEA Warrington, WA5 7TY are looking to welcome a Visual Merchandiser. We are se...
Location
Location
United Kingdom , Warrington
Salary
Salary:
27800.00 GBP / Year
https://www.ikea.com Logo
IKEA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Passion for home furnishings with experience in a busy retail environment would be ideal
  • A creative degree is essential
  • Confidence in approaching and communicating clearly with different people in various situations, with the ability to work with other stakeholders in store
  • A flexible, practical, hands-on approach to responsibilities and the ability to meet set deadlines
  • Self motivated to achieve goals and a desire to improve ways of working
  • Revit drawing program skills/experience would be ideal but not essential, or similar programs would be helpful
Job Responsibility
Job Responsibility
  • Planning commercial spaces, working together with the other departments
  • Supporting the implementation of commercial changes in the store, this will include painting and assembly/disassembly of shop fixtures where required
  • Keep visitors in mind when working on the shop floor, minimise disruption and remain aware at all times of the importance of safety and the visual impact for visitors
  • Secure high quality, simplicity and cost-consciousness in the execution of work by following established routines
What we offer
What we offer
  • 15% IKEA discount
  • discount portal helping you save £100’s on High-street retailers
  • Life Assurance of 4 times your pay
  • enhanced statutory pension contributions
  • interest free loans
  • Given Day - Additional days’ paid leave to take at any point during the year
  • Free healthy meal option, salad bar, fruit, and hot/cold drinks
  • Fulltime
Read More
Arrow Right
New

FLEX Revenue Coordinator

This is a temporary position. Assist RMAS Revenue Managers with non-stakeholder-...
Location
Location
United States , Bethesda
Salary
Salary:
25.50 - 35.70 USD / Hour
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
May 29, 2026
Flip Icon
Requirements
Requirements
  • Assist RMAS Revenue Managers with non-stakeholder-facing tasks, including but not limited to preparing for sales strategy meetings
  • managing room authorizations, rates, and restrictions, including communicating rate restrictions and strategies to properties
  • supporting account diagnostics and monitoring transient and group inventory to ensure straight-line availability
  • implementing hotel sales strategies in the reservation and inventory systems
  • escalating technical questions related to the reservations and property management systems to the appropriate support desk in a timely manner
  • monitoring compliance with and participation in company promotions and eCommerce channels
  • Follow all company policies and procedures
  • ensure uniform and personal appearances are clean and professional
  • maintain confidentiality of proprietary information
  • protect company assets
Job Responsibility
Job Responsibility
  • Assist RMAS Revenue Managers with non-stakeholder-facing tasks, including but not limited to preparing for sales strategy meetings
  • managing room authorizations, rates, and restrictions, including communicating rate restrictions and strategies to properties
  • supporting account diagnostics and monitoring transient and group inventory to ensure straight-line availability
  • implementing hotel sales strategies in the reservation and inventory systems
  • escalating technical questions related to the reservations and property management systems to the appropriate support desk in a timely manner
  • and monitoring compliance with and participation in company promotions and eCommerce channels
What we offer
What we offer
  • 401(k) plan
  • stock purchase plan
  • discounts at Marriott properties
  • commuter benefits
  • employee assistance plan
  • childcare discounts
  • medical
  • dental
  • vision
  • health care flexible spending account
  • Fulltime
!
Read More
Arrow Right
New

Flex Market Recruiter

Talent Acquisition at Marriott is positioned to fuel company performance by iden...
Location
Location
United States , Marriott International HQ
Salary
Salary:
41.97 - 53.70 USD / Hour
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
June 04, 2026
Flip Icon
Requirements
Requirements
  • Bachelor's degree, or related degree
  • 4+ years' experience preferably in an agency recruiting environment
  • Masterful negotiating skills that work on behalf of the company and the talent
  • Knowledgeable pulse on the hiring market and understand how to use that data to improve our hiring strategy
  • Highly resourceful with strong problem-solving and analytical skills
Job Responsibility
Job Responsibility
  • Be a strategic partner to HR and the Hiring Manager by providing talent mapping, compensation advice, market insights, recruiting metrics, and strategies to improve the efficiency of the recruiting funnel
  • Partner with our sourcing team to develop creative recruiting strategies and proactively build a robust pipeline of A+ talent at all levels through research, social media, cold calls, referral generation, events, and sourcing campaigns to accomplish hiring goals
  • Partner with the hiring manager prior to activating posting to identify known candidates, encourage referrals, and align further on need + interview strategy
  • Review resumes, conduct phone screens, and assess candidates' qualifications and fit for the role
  • Schedule and coordinate interviews between candidates and hiring managers, ensuring a smooth and efficient process
  • Create Management offer letters or manage the offer creation process in partnership with coordinator team
  • Develop and maintain strong relationships with hiring managers, HR partners, and candidates to ensure a positive recruitment experience
  • Promote Marriott International as an employer of choice by showcasing our company culture, values, and career opportunities
What we offer
What we offer
  • 401(k) plan
  • stock purchase plan
  • discounts at Marriott properties
  • commuter benefits
  • employee assistance plan
  • childcare discounts
  • medical coverage
  • dental coverage
  • vision coverage
  • health care flexible spending account
  • Fulltime
Read More
Arrow Right
New

Mobile Bodyshop Technician

Location
Location
United Kingdom , Twickenham
Salary
Salary:
40000.00 - 57000.00 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience as a Body Repair Technician
  • Confidence repairing a wide range of vehicle makes and models
  • A high level of accuracy and attention to detail
  • The ability to work efficiently to deadlines and guidelines
  • Pride in delivering professional, first-time repairs
  • A customer-focused and self-motivated approach
Job Responsibility
Job Responsibility
  • Vehicle preparation work
  • Local paint repairs
  • Medium filler repairs
  • Bodywork refurbishment
What we offer
What we offer
  • 25 days holiday, rising with length of service, plus bank holidays
  • Online rewards platform offering cashback and discounts at major retailers
  • Preferential service rates for your own vehicle
  • Colleague vehicle purchase scheme
  • Share Incentive Scheme
  • Tool Insurance
  • Company pension scheme
  • Enhanced maternity and paternity leave
  • Fulltime
Read More
Arrow Right