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APS3 Participant Support Officer

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Randstad

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Location:
Australia , Chermside

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Category:
-

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Contract Type:
Not provided

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Salary:

37.36 AUD / Hour
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Job Description:

The APS3 Participant Support Officer is a crucial first point of contact for participants and stakeholders. In this role, you will apply your outstanding customer service skills to provide clear advice and resolve issues in person, over the phone or via email. You will also offer essential operational and administrative support to service delivery staff, ensuring the provision of high-quality services for participants.

Job Responsibility:

  • Manage and resolve participant matters by actioning planning tasks as per the legislation
  • Provide front reception support, including assisting with participant enquiries at self-help kiosks and online support
  • Resolve participant and stakeholder enquiries, provide information, and make referrals to appropriate government or community services
  • Manage the team's shared email inbox, appointments, and telephone enquiries
  • Coordinate appointments, ensuring office facilities are accessible for all
  • Perform data entry activities and ensure follow-up actions are completed
  • Receive and record complaints and other feedback in the Business systems

Requirements:

  • Customer Service experience
  • Admin and proficient in using systems and softwares
  • Australian citizenship
  • Experience working in the Disability sector
  • NDIS WSC and WWCC is desirable
  • Good understanding & Working knowledge of computer systems
  • Associate Degree/Diploma

Nice to have:

NDIS WSC and WWCC is desirable

What we offer:

Super

Additional Information:

Job Posted:
May 12, 2026

Expiration:
May 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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