Aps3 Participant Support Officer Job at Randstad (Ipswich)

Aps3 Participant Support Officer

The APS3 Participant Support Officer is a crucial first point of contact for par...

Location

Australia , Buderim

Salary:

37.36 AUD / Hour

Randstad

Expiration Date

June 25, 2026

Requirements

Communication: Ability to communicate clearly and empathetically with participants, their families, and other stakeholders, both verbally and in writing.
Service Excellence: A strong focus on providing high-quality service, understanding participant needs, and guiding them through the process.
Organisation: Ability to manage multiple tasks and priorities efficiently, including case management and administrative duties.
Problem-Solving: Capability to identify issues and develop practical solutions to assist participants in accessing services and supports.
Collaboration: Skill in building rapport with participants and working effectively with colleagues and external stakeholders.
Accuracy: Ensuring accuracy in documentation and compliance with policies and procedures.
Knowledge: Understanding of the framework, disability services, and the challenges faced by people with disabilities.
Adaptability: Flexibility to respond to changing circumstances and participant needs.
Customer Service experience
Admin and proficient in using systems and softwares

Job Responsibility

Manage and resolve participant matters by actioning planning tasks as per the legislation.
Provide front reception support, including assisting with participant enquiries at self-help kiosks and online support.
Resolve participant and stakeholder enquiries, provide information, and make referrals to appropriate government or community services.
Manage the team's shared email inbox, appointments, and telephone enquiries.
Coordinate appointments, ensuring office facilities are accessible for all.
Perform data entry activities and ensure follow-up actions are completed.
Receive and record complaints and other feedback in the Business systems.

What we offer

Superannuation

Fulltime

Aps3 participant support officer

Are you passionate about making a genuine difference in your community? We are s...

Location

Australia , Tamworth

Salary:

37.36 AUD / Hour

Randstad

Expiration Date

June 17, 2026

Requirements

Sector Experience: A background in customer service, service delivery, or the disability sector
Core Values: A positive, contemporary attitude toward people with a disability, valuing social inclusion, diversity, and putting people at the heart of everything you do
Communication Skills: Exceptional written, verbal, and interpersonal communication skills, with the empathy and patience required for challenging conversations
Adaptability & Growth: A strong willingness to learn, thrive in a fast-paced team environment, and adapt efficiently to changing circumstances
Operational Skills: High attention to detail, strong problem-solving abilities, and the capacity to manage multiple tasks to meet structured deadlines
- Australian Citizenship Required
- Must have a background in customer service or the disability sector

Job Responsibility

Provide high-quality customer service as the first point of contact via face-to-face front-of-house services, phone, and email
Resolve and triage diverse customer enquiries, navigating moderately complex or sensitive situations with sound judgement
Manage digital inboxes, prioritise escalated matters, and accurately book participant appointments
Make proactive outbound calls to various community stakeholders and service providers
Collaborate closely with your team, assisting with administrative tasks, research, and continuous process improvements

What we offer

Great Work-life Balance

Fulltime

Aps3 participant support officer

Are you a customer service professional looking to transition into a meaningful ...

Location

Australia , Griffith

Salary:

37.36 AUD / Hour

Randstad

Expiration Date

June 17, 2026

Requirements

2 years experience
Customer Service, Administration, Data Entry, Customer Service, Correspondence, Database
Must be an Australian citizen
Must pass a police check
Secondary School/High School

Job Responsibility

Front-of-House Service: Greeting and assisting participants in person, over the phone, and via email
Enquiry Resolution: Resolving customer enquiries where guidance may not always be scripted, using the agency’s operational guidelines
Complex Triage: Identifying and triaging moderately complex issues to the appropriate internal teams
Stakeholder Engagement: Making outbound calls to participants and providers to coordinate services or book appointments
Administrative Support: Managing team inboxes, assisting with project reporting, and conducting suitability assessments

What we offer

Great entry point to join an outstanding federal government agency

Fulltime

APS3 Participant Support Officer

Location

Australia , Parramatta

Salary:

37.36 AUD / Hour

Randstad

Expiration Date

June 18, 2026

Requirements

Australian Citizenship is required
Communication: Ability to communicate clearly and empathetically with participants, their families, and other stakeholders, both verbally and in writing
Service Excellence: A strong focus on providing high-quality service, understanding participant needs, and guiding them through the process
Organisation: Ability to manage multiple tasks and priorities efficiently, including case management and administrative duties
Problem-Solving: Capability to identify issues and develop practical solutions to assist participants in accessing services and supports
Collaboration: Skill in building rapport with participants and working effectively with colleagues and external stakeholders
Accuracy: Ensuring accuracy in documentation and compliance with policies and procedures
Knowledge: Understanding of the framework, disability services, and the challenges faced by people with disabilities
Adaptability: Flexibility to respond to changing circumstances and participant needs
Experience working in the Disability sector

Job Responsibility

Manage and resolve participant matters by actioning planning tasks as per the legislation
Provide front reception support, including assisting with participant enquiries at self-help kiosks and online support
Resolve participant and stakeholder enquiries, provide information, and make referrals to appropriate government or community services
Manage the team's shared email inbox, appointments, and telephone enquiries
Coordinate appointments, ensuring office facilities are accessible for all
Perform data entry activities and ensure follow-up actions are completed
Receive and record complaints and other feedback in the Business systems

What we offer

Super

Fulltime

!

Aps3 Participation Support Officer

APS3 Participant Support Officer | Federal Government Agency. Location: Wagga Wa...

Location

Australia , Wagga Wagga

Salary:

37.36 AUD / Hour

Randstad

Expiration Date

June 17, 2026

Requirements

Must be an Australian citizen
Must pass a police check
Experience in customer service, service delivery, or the disability sector
Excellent written and verbal skills
Ability to handle sensitive or challenging conversations with empathy
Critical thinking and creative problem-solving
Adaptability and willingness to learn
Attention to detail
Candidates must undergo a Nationally Coordinated Criminal History Check (NCCHC)
Australian Citizenship

Job Responsibility

Front-of-House Service: Greeting and assisting participants in person, over the phone, and via email
Enquiry Resolution: Resolving customer enquiries where guidance may not always be scripted, using the agency’s operational guidelines
Complex Triage: Identifying and triaging moderately complex issues to the appropriate internal teams
Stakeholder Engagement: Making outbound calls to participants and providers to coordinate services or book appointments
Administrative Support: Managing team inboxes, assisting with project reporting, and conducting suitability assessments

What we offer

Career
Great entry point to join an outstanding federal government agency

Fulltime

New

IT Training Lead

The IT Training Lead will drive technology learning and user adoption across the...

Location

United States , Delray Beach

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience in IT training, instructional design, technical enablement, or learning and development
Strong knowledge of Microsoft 365
Excellent communication, facilitation, and content development skills
Ability to translate technical concepts into practical, user-friendly training.

Job Responsibility

Design, develop, and deliver IT training programs in instructor-led, virtual, and self-paced formats
Take lead in the Microsoft Copilot and AI training strategy, including onboarding, advanced use cases, responsible AI usage, and ongoing enablement
Partner with IT leadership to support new technology rollouts, system upgrades, and digital transformation initiatives
Create and maintain training content, including videos, guides, tutorials, and job aids
Identify skill gaps and develop targeted learning solutions to improve adoption and productivity
Gather feedback and measure training effectiveness to continuously improve programs.

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K Kitchen Representative

The position includes, but is not limited to, the following essential job duties...

Location

United States , New Albany

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Excellent communication skills
Team player who can work well with others or independently
Acts with integrity
keeps commitments
Contagious positive attitude
Focuses on achieving results while having fun
Frequently bend, twist at waist, kneel, squat, stand, and walk
Occasionally climb and descend ladders
Tolerate extreme cold and hot temperatures and work in and around fryers, ovens, grills, coolers, freezers, sharp objects, and loud noises
Reach, grasp, and manipulate objects with hands for entire shift, including reaching for objects overhead

Job Responsibility

Provides excellent guest service in a fast and friendly manner
Maintains a clean restaurant environment by cleaning and performing general housekeeping duties
Prepares and serves food items in accordance with all Brand, Company, and health department regulations
Ensures product quality, food safety, and operational standards are met
Keeps accurate cash, sales, and inventory control records
Follows all government laws and safety codes
Completes reports on all incidents following our 5-minute rule policy
Lives our Company values: One Team, Do the Right Thing, Takes Ownership, Play to Win

What we offer

Medical, Dental, Vision, Term Life and AD&D plans
Flexible spending and health savings accounts (FT)
Vacation paid time off
Company holidays paid at time and a half
Matching 401(k)
Tuition Reimbursement
Stock Purchase Plan
Employee Discount Program
Discount Meal Benefit
Wellness Plan

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K Kitchen Representative

Location

United States , Decatur

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Excellent communication skills
Team player who can work well with others or independently
Acts with integrity
keeps commitments
Contagious positive attitude
Focuses on achieving results while having fun
Frequently bend, twist at waist, kneel, squat, stand, and walk
Occasionally climb and descend ladders
Tolerate extreme cold and hot temperatures and work in and around fryers, ovens, grills, coolers, freezers, sharp objects, and loud noises
Reach, grasp, and manipulate objects with hands for entire shift, including reaching for objects overhead

Job Responsibility

Provides excellent guest service in a fast and friendly manner
Maintains a clean restaurant environment by cleaning and performing general housekeeping duties
Prepares and serves food items in accordance with all Brand, Company, and health department regulations
Ensures product quality, food safety, and operational standards are met
Keeps accurate cash, sales, and inventory control records
Follows all government laws and safety codes
Completes reports on all incidents following our 5-minute rule policy
Lives our Company values: One Team, Do the Right Thing, Takes Ownership, Play to Win

What we offer

Medical, Dental, Vision, Term Life and AD&D plans
Flexible spending and health savings accounts (FT)
Vacation paid time off
Company holidays paid at time and a half
Matching 401(k)
Tuition Reimbursement
Stock Purchase Plan
Employee Discount Program
Discount Meal Benefit
Wellness Plan

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Aps3 Participant Support Officer

Job Description

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