APS3 Participant Support Officer

• Provide high-quality customer service as the first point of contact via face-to-face front-of-house services, phone, and email
• Resolve and triage diverse customer enquiries, navigating moderately complex or sensitive situations with sound judgement
• Manage digital inboxes, prioritise escalated matters, and accurately book participant appointments
• Make proactive outbound calls to various community stakeholders and service providers
• Collaborate closely with your team, assisting with administrative tasks, research, and continuous process improvements

• Sector Experience: A background in customer service, service delivery, or the disability sector
• Core Values: A positive, contemporary attitude toward people with a disability, valuing social inclusion, diversity, and putting people at the heart of everything you do
• Communication Skills: Exceptional written, verbal, and interpersonal communication skills, with the empathy and patience required for challenging conversations
• Adaptability & Growth: A strong willingness to learn, thrive in a fast-paced team environment, and adapt efficiently to changing circumstances
• Operational Skills: High attention to detail, strong problem-solving abilities, and the capacity to manage multiple tasks to meet structured deadlines
• Australian Citizenship Required
• Must have a background in customer service or the disability sector

Great Work-life Balance