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APS3 Participant Support Officer

https://www.randstad.com Logo

Randstad

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Location:
Australia , Moree

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Category:

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Contract Type:
Not provided

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Salary:

37.36 AUD / Hour

Job Description:

The APS3 Participant Support Officer is a crucial first point of contact for NDIS participants and stakeholders. In this role, you will apply your outstanding customer service skills to provide clear advice and resolve issues in person, over the phone or via email. You will also offer essential operational and administrative support to service delivery staff, ensuring the provision of high-quality services for NDIS participants.

Job Responsibility:

  • Manage and resolve participant matters by actioning planning tasks as per the NDIS Act
  • Provide front reception support, including assisting with participant enquiries at self-help kiosks and online support
  • Resolve participant and stakeholder enquiries, provide information, and make referrals to appropriate government or community services
  • Manage the team's shared email inbox, appointments, and telephone enquiries
  • Coordinate appointments, ensuring office facilities are accessible for all
  • Perform data entry activities and ensure follow-up actions are completed
  • Receive and record complaints and other feedback in the Business systems

Requirements:

  • Australian Citizenship is required
  • Customer Service experience
  • Admin and proficient in using systems and softwares
  • Experience working in the Disability sector
  • NDIS WSC and WWCC is desirable
  • Good understanding & Working knowledge of computer systems

Nice to have:

Experience working within the disability sector and/or knowledge of NDIS Act

What we offer:

Super

Additional Information:

Job Posted:
February 26, 2026

Expiration:
March 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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