Apps Support Tech Lead Analyst

• Partner with multiple technology teams to ensure appropriate integration of functions to meet goals
• Identify and define necessary system enhancements
• Analyze existing system logic, identify problems and recommend solutions
• Provide expertise in area and an advanced level of understanding of the principles of apps support
• Formulate and define systems scope and objectives for complex, high impact application enhancements and problem resolution
• Partner with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals
• Work closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements
• Identify risks, vulnerabilities and security issues
• Communicate impact and propose risk mitigation options
• Act as advisor or coach to new or lower level analysts
• Allocate work
• Provide in-depth analysis with interpretive thinking to define problems and develop innovative solutions
• Influence strategic functional decisions through advice, counsel, or provided services
• Persuade and influence others through strong and comprehensive communication and diplomacy skills
• Perform other duties as assigned
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets

• FIX Protocol Knowledge
• Python and Perl (the team supports applications built in Java as well)
• Linux/Unix Shell Scripting
• SQL database
• Clear communication Skills
• Team attitude
• Passion to grow within prod support space
• 7 or more years of application support experience
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Ability to communicate appropriately to relevant stakeholder
• Demonstrated analytical skills
• Bachelor’s/University degree, Master’s degree preferred

• Practical problem solving and strategic thinking skills
• Demonstrated leadership, interpersonal skills and relationship building skills
• Service oriented attitude
• Ability to work in a fast-paced environment
• Experience working or leading requirement gathering efforts for multiple large development projects at one-time
• Proficient using basic technical tools and systems
• Good interpersonal and communication skills

Global benefits designed to support well-being, growth and work-life balance