Apps Support Tech Lead Analyst, Citi

Citi

Location:
India, Chennai

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Apps Sup Tech Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Job Responsibility:

Partner with multiple technology teams to ensure appropriate integration of functions to meet goals
Identify and define necessary system enhancements
Analyze existing system logic, identify problems
Recommend and implements solutions
Provides expertise in area and an advanced level of understanding of the principles of apps support
Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards
Documents requirements
Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals
Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements
Considers the implications of the application of technology to the current environment
Identifies risks, vulnerabilities and security issues
Communicates impact
Proposes risk mitigation options
Acts as advisor or coach to new or lower level analysts
Allocates work
Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions
Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services
Persuades and influences others through strong and comprehensive communication and diplomacy skills
Performs other duties and functions as assigned
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Requirements:

6-10 years experience
Practical problem solving and strategic thinking skills
Demonstrated leadership, interpersonal skills and relationship building skills
Service oriented attitude
Ability to work in a fast-paced environment
Experience working or leading requirement gathering efforts for multiple large development projects at one-time
Proficient using basic technical tools and systems
Good interpersonal and communication skills
Bachelor’s/University degree, Master’s degree preferred
At least 10+ years of hands on Overall IT experience of which 2 or more years in one or more of the Cloud technologies running services on Open Shift, AWS or Google Cloud
Strong knowledge of using CICD tools for automated code deployments
Strong knowledge of SOAP Rest API’s and Micro services
Knowledge of creating Observability Dashboards using Splunk, App Dynamics, ELK and Grafana
Working knowledge of Ansible scripts for Automation
Track record of successfully triaging issues and driving them to resolution
Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
Expectation is to be available on call on need basis for off hours Production support
Can handle multiple, competing priorities simultaneously
Ability to work with Offshore and Onsite Production Support Teams across multiple organizations
Excellent Oral and Written Communication Skills
Good knowledge of Disaster Recovery process across Data centers
Strong analytical skills, strong problem-solving skills and ability to logically break down tasks into smaller manageable parts
Strong individual with the ability to communicate and negotiate at all levels and ability to influence people
Effective meeting management, team management and organizational skills
Effective Presentation skills and creating Visual Presentations using Microsoft PowerPoint
Ability to interact with individuals at all organizational levels
Bachelor’s or Master’s degree in engineering or computer science
Prior experience in financial services preferred
Prior experience in applications development preferred
Prior Experience in Data Warehouse and Business Intelligence Applications

Nice to have:

Prior experience in financial services
Prior experience in applications development
Prior Experience in Data Warehouse and Business Intelligence Applications

Additional Information:

Job Posted:
May 28, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Apps Support Tech Lead Analyst