CrawlJobs Logo

Apps Support Sr Analyst

https://www.citi.com/ Logo

Citi

Location Icon

Location:
United States , New York

Category Icon

Job Type Icon

Contract Type:
Employment contract

Salary Icon

Salary:

Not provided

Job Description:

The Apps Support Sr Analyst is a seasoned professional role that involves providing technical and business support, maintaining application systems, ensuring functionality, and problem-solving within Citi applications. The role requires analytical skills, technical expertise, and strong communication abilities.

Job Responsibility:

  • Provide technical and business support for users of Citi applications
  • maintain application systems running in daily operations
  • manage, maintain, and support applications and their environments
  • perform start of day checks, continuous monitoring, and regional handover
  • perform same day risk reconciliations
  • develop and maintain technical support documentation
  • identify ways to maximize application potential
  • assess risk and escalate production issues
  • ensure storage and archiving procedures are in place
  • formulate scope and objectives for complex enhancements
  • review and develop contingency planning for applications
  • partner with development and support areas for bug fixes and support tooling
  • participate in application releases
  • engage in post-implementation analysis
  • identify risks, vulnerabilities, and security issues
  • act as liaison between users and technology teams
  • adhere to service level agreements
  • take ownership of support projects
  • operate with limited supervision and exercise independence of judgment
  • act as subject matter expert to senior stakeholders

Requirements:

  • 5-8 years experience in an Application Support role
  • experience installing, configuring or supporting business applications
  • advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
  • effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
  • demonstrated analytical skills
  • issue tracking and reporting using tools
  • knowledge/experience of problem Management Tools
  • good all-round technical skills
  • effectively share information with other support team members and with other technology teams
  • ability to plan and organize workload
  • consistently demonstrates clear and concise written and verbal communication skills
  • ability to communicate appropriately to relevant stakeholders

Nice to have:

  • FIX protocol knowledge
  • Python and Perl
  • Linux/Unix Shell Scripting
  • SQL database
  • clear communication skills
  • team attitude
  • passion to grow within prod support space
What we offer:
  • medical, dental & vision coverage
  • 401(k)
  • life, accident, and disability insurance
  • wellness programs
  • paid time off packages
  • planned time off (vacation)
  • unplanned time off (sick leave)
  • paid holidays

Additional Information:

Job Posted:
August 23, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Apps Support Sr Analyst

Info Security Tech Sr Analyst

Authentication Platforms Level 3 (L3) Operation Support team is responsible for ...
Location
Location
India , Chennai
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ Years in support business and work with System administrators, developers, and analysts with troubleshooting issues
  • 3-5 years of relevant industry experience in one or more of the following: Enterprise Single Sign On (SSO), Authentication and Authorization Products
  • Identity and Access Management tools and processes
  • Strong ability to utilize Unix and Linux systems like Red hat Enterprise Linux 8.x/7.x/ 6.x.
  • Supporting complex, multi-tier, distributed systems - Webservers, App Servers, Network topologies (Demilitarized Zone, Firewall rules etc.) required to support applications utilizing the authentication infrastructure
Job Responsibility
Job Responsibility
  • Perform change management and incident management utilizing documented procedures through Service Now (SN) or similar change management tools
  • Support service recovery procedures
  • Be the point of contact for the Level 2 Team escalation
  • Participate in Problem Management processes to identify solutions for recurring problems
  • Document problem resolutions and publish knowledgebase
  • Work with vendor support, System administrators / architects on a regular basis and track issues to closure as a Subject Matter Expert
  • Support maintenance and migrations on the SSO infrastructure
  • Fulltime
Read More
Arrow Right

Apps Development Sr Manager

Citi is the Market Maker and a global leader in all major Fixed Income markets i...
Location
Location
India , Pune
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years hands on experience
  • Strong Knowledge in one of the project management methodologies
  • Experience in designing and implementing Multi-tier applications
  • Excellent analytic & problem solving skills
  • Excellent knowledge in troubleshooting, performance tuning and best practices
  • Experience in Messaging, failover designing and recovery planning
  • Experience in delivering high quality applications
  • Experience in project risk identification techniques, mitigation and escalation
  • Familiar with all phases of the systems lifecycle, from analysis, design and development through to support
  • Experience in developing performance sensitive multi-tier Java/JEE applications
Job Responsibility
Job Responsibility
  • Develop common, reusable components and services utilizing Citi’s best practices
  • Create high performance, low latency applications leveraging existing Citi framework
  • Ensure strong reliability, scalability and performance of our components
  • Liaise with technical and business teams to collaborate on identifying opportunities and solutions
  • Drive architecture and execute on our technical strategy
  • Partner with business to continue to evolve our architecture roadmap beyond near term objectives
  • Coordinate development with both internal technology teams and business
  • Adhere to engineering standards and strive for best in class
  • Assist in third line support during core trading hours
  • Motivate, mentor and lead technical teams, evaluate their delivery, guide the members to deliver quality output with responsible delegation and build a high performance team
  • Fulltime
Read More
Arrow Right

Oracle SCM-Procurement Product Analyst

Sopra Steria, a major Tech player in Europe with 56,000 employees in nearly 30 c...
Location
Location
India , Noida
Salary
Salary:
Not provided
https://www.soprasteria.com Logo
Sopra Steria
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4-6 Plus years’ of experience with Oracle Application
  • at least 4 + years of experience in Oracle E-Business Suite in a Global Supply Chain environment
  • Good knowledge of Supply Chain Management Business Processes and Oracle configurations / functional module setups, profile options, flex-fields, functional module interfaces for R12i E-Business Suite
  • Ability to gather requirements, map them in Oracle Apps and manage gaps and effectively communicate functional details to end users and management – User Training, AIM Methodology Documentation
  • Experience with full Systems Development Life Cycle and ability to do Business Process reengineering
  • Must be a team player with the ability to work independently as well as part of a Global team
  • Must be flexible, adaptable and ability to work in a fast-paced changing environment
  • Strong analytical and problem-solving skills
  • Ability to work in a demanding work environment
  • Strong interpersonal, written and verbal communication skills
Job Responsibility
Job Responsibility
  • Order Management, Procurement, I-Procurement, Inventory
  • Expert Knowledge on Business Processes
What we offer
What we offer
  • Commitment to fighting against all forms of discrimination
  • Inclusive and respectful work environment
  • Open to people with disabilities
Read More
Arrow Right

Sr. Technical Project Manager

We are seeking a Sr. Technical Project Manager to lead and coordinate product ch...
Location
Location
United States , Costa Mesa
Salary
Salary:
103170.00 - 158873.00 USD / Year
haeaus.com Logo
Hyundai AutoEver America
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in computer science, Software Engineering, Information Systems, or a closely related technical discipline
  • 10+ years of combined experience in software project management and technical systems implementation
  • Strong familiarity with connected vehicle platforms, mobile applications, and cloud-based backend services
  • Technical knowledge in: API architecture and tools: Understanding of REST/GraphQL APIs, with hands-on experience using Postman, Swagger, and basic API management and testing tools
  • Mobile app development (Android/iOS): Familiar with the full development lifecycle, compliance for app store releases, and common frameworks like Kotlin, Swift, or React Native
  • Middleware and integrations: Experience with API interfaces using ESB and basic integration patterns for connecting systems and services
  • Databases: Knowledge of both SQL (e.g., MySQL, PostgreSQL) and NoSQL (e.g., MongoDB) databases, including how to write queries and manage data
  • Cloud platforms: Basic experience working with cloud services like AWS, Azure, or Google Cloud for hosting, storage, and serverless functions
  • Hands-on experience with development testing, system analysis, and platform monitoring
  • Advanced proficiency in JIRA, Confluence, MS Project, or equivalent PM and documentation tools
Job Responsibility
Job Responsibility
  • Own the end-to-end lifecycle of change requests, including technical assessment, scope definition, impact analysis, and solution feasibility
  • Coordinate innovative initiatives with development teams to evaluate new technologies or solution architectures
  • Collaborate with solution architects and developers to understand and validate technical feasibility of feature enhancements and system changes
  • Maintain a robust change prioritization framework that balances technical complexity, platform impact, and business value across multiple stakeholders
  • Lead development of detailed, technically sound project execution plans, with emphasis on system integrations, interface compatibility, and deployment dependencies
  • Support backend API review sessions, API testing coordination, and validation of interface agreements between mobile apps, middleware, and vehicle head units
  • Actively participate in design and architecture discussions to ensure alignment with platform principles
  • Coordinate development testing, UAT preparation, and cross-platform regression testing for each change deployment
  • Work with system analysts to validate business and technical requirements for connected vehicle features, mobile app behavior, and cloud service integrations
  • Support documentation of technical workflows, data exchanges, and API specs for integration with third-party vendors and internal systems
  • Fulltime
Read More
Arrow Right
New

Sr. Product Manager – Digital Data Collection & Automation

The Sr Product Manager is a visionary, strategist, analyst, customer evangelist,...
Location
Location
United States , Bellevue
Salary
Salary:
121600.00 - 219400.00 USD / Year
https://www.t-mobile.com Logo
T-Mobile
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree
  • 7+ years of product management experience with strong exposure to data/analytics products
  • Experience building or managing AI- or LLM-powered products, including prompt design and automation workflows
  • Strong understanding of digital analytics platforms (Adobe Analytics, Adobe Experience Platform, Power BI) and telemetry standards
  • Proven track record of leading cross-functional teams and driving alignment across product, engineering, and data organizations
  • Proven experience defining analytics event schemas and telemetry structures across web, mobile, and backend platforms, including translating business requirements into scalable event definitions, parameters, and metadata standards
  • Excellent communication and storytelling skills, with the ability to influence executives and technical teams alike
  • Strong analytical mindset with ability to use data to define priorities, measure success, and drive continuous improvement
  • Familiarity with event schema design, QA, and governance frameworks for analytics data preferred
  • Experience with SQL, Python is required
Job Responsibility
Job Responsibility
  • Own the product strategy and roadmap for analytics automation and event telemetry, aligning data collection frameworks with business KPIs
  • Define and prioritize requirements for AI/LLM-driven workflows to automate analytics event specifications and validation for digital platforms(app/web)
  • Partner with engineering, data, and analytics teams to deliver scalable, cross-platform event schemas and standards (web, app, SDKs, backend)
  • Evangelize automation-first analytics practices, driving adoption across product and engineering teams
  • Define success metrics and measure the impact of automated tagging and data governance initiatives
  • Build strong partnerships with data analysts and engineers to ensure accurate, scalable, and consistent event tracking across billions of daily events
  • Influence cross-functional stakeholders by translating complex technical concepts into clear business value
  • Continuously scan industry and AI/analytics trends, bringing innovation into the product strategy
  • Support go-to-market activities by ensuring product, analytics, and leadership stakeholders have access to reliable data
What we offer
What we offer
  • Annual stock grant
  • Employee stock purchase plan
  • 401(k)
  • Access to free, year-round money coaches
  • Medical, dental and vision insurance
  • Flexible spending account
  • Employee stock grants
  • Employee stock purchase plan
  • Paid time off
  • Up to 12 paid holidays
  • Fulltime
Read More
Arrow Right
New

Marketing Content Assistant Intern

Walter P Moore is seeking a detail-oriented Marketing Content Assistant Intern t...
Location
Location
India , Pune
Salary
Salary:
Not provided
walterpmoore.com Logo
Walter P. Moore and Associates
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Communications, Marketing, English, or a related field
  • 0–1 years of experience in marketing, communications, or administrative support preferred
  • Strong written and verbal communication skills in English
  • Excellent attention to detail and ability to manage multiple projects simultaneously
  • Strong organizational skills and comfort working across time zones with U.S.-based teams
  • Proficiency in Adobe Creative Suite and Microsoft Office Suite and familiarity with SharePoint or similar platforms is a plus
  • Ability to learn internal systems quickly and follow established workflows
Job Responsibility
Job Responsibility
  • Curate, edit, and organize content for the company’s external website and internal SharePoint sites
  • Work with marketing coordinators in the US and India to determine project priorities and schedules
  • Update and refine service descriptions, project information, and staff bios for clarity and consistency
  • Coordinate with subject matter experts and internal teams to ensure content accuracy
  • Format content according to established templates and brand guidelines
  • Track updates, maintain version control, and assist in keeping content repositories organized
  • Work with corporate website team to provide compiled and approved content to for website upload or SharePoint posting
  • Assist in basic quality reviews to ensure links, formatting, and text are accurate and functional
Read More
Arrow Right
New

Program & Project Control Coordinator

At Bombardier, we design, build and maintain the world’s peak-performing aircraf...
Location
Location
Canada , Mississauga
Salary
Salary:
Not provided
bombardier.com Logo
Bombardier
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Business Administration, Engineering, or related field
  • 3+ years of relevant experience in project coordination and analyst role
  • strong strategic thinking, project management, financial, and analytical skills
  • assertive, results-oriented, and demonstrate leadership and initiative
  • excellent organizational and prioritization abilities, with a proactive mindset
  • strong Microsoft Office Skills (Word, Excel, PowerPoint, Outlook, Power Bi)
  • proven experience engaging and aligning cross-functional stakeholders (Engineering, Program Management, HR, Finance, etc.) in a large, matrixed organization
  • exceptional written and verbal communication skills
  • ability to synthesize and present complex information to executive audiences
  • high degree of discretion in handling confidential information
Job Responsibility
Job Responsibility
  • Governance Leadership: Manage effective corporate governance across multiple organizations by planning, coordinating, and supporting key meetings and activities, including management of the Master Plan and Key Performance Indicators (KPIs)
  • Financial Leadership for engineering budget planning and management, including annual planification and quarterly reforecast exercises
  • Manpower Strategy Leadership: Ensure for strategic manpower planning and ensure alignment with engineering and product development priorities
  • Leadership Alignment: Partner with the Corporate Engineering and Product Development leadership team to guide and influence alignment toward common strategic objectives
  • Executive Communication: Create clear, concise, and impactful documentation and presentations for executive-level audiences
  • Strategic Workshop Leadership: Prepare and facilitate workshops with multidisciplinary teams to validate, refine, and implement corporate strategic plans
  • Data-Driven Leadership: Ensure for the proper collection, analysis, and interpretation of data to support evidence-based decision-making and strategy implementation
  • Innovation Leadership: Lead or support the development of innovative tools, dashboards, and reports to enhance data analysis and performance tracking
What we offer
What we offer
  • Insurance plans (Dental, medical, life insurance, disability, and more)
  • Competitive base salary
  • Retirement savings plan
  • Employee Assistance Program
  • Tele Health Program
  • Fulltime
Read More
Arrow Right
New

Door Lite Glazer - Specials

Reads orders, gathers ordered materials/doors, reads/interpret tickets, pull, cl...
Location
Location
United States , Kirkwood
Salary
Salary:
21.00 USD / Hour
owenscorning.com Logo
Owens Corning
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or equivalent, preferred not required
  • 1-2 years in a manufacturing environment, preferred
  • Door and glass knowledge
  • Common power tool operation
  • Basic cleaning knowledge
  • Must be able to read/interpret tickets
  • Operate hot gun, caulk gun and pneumatic screw gun
  • Strong knowledge of door types preferred
  • Moderate knowledge of door/customer quality specs, pull placards and load list details
  • Use of small hand tools, basic math and reading a tape measure
Job Responsibility
Job Responsibility
  • Sets up and operates a production machine in accordance with established procedures and guidelines
  • Reads and interprets blueprints and diagrams to select, position and secure machinery
  • Adjusts machine settings to complete tasks accurately, according to specifications, and in a timely fashion
  • Has knowledge of commonly-used concepts, practices, and procedures within a particular field
  • Maintain a safe and clean work environment
What we offer
What we offer
  • Insurance (medical/dental/vision/life/disability/supplemental offerings)
  • 401k
  • Liberal paid time off (vacation, personal floating and standard holidays)
  • Employee Assistance Services
  • Stock Purchase Program
  • Fulltime
Read More
Arrow Right