Apps Support Sr Analyst, Citi

Citi

Location:
United States, New York

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Apps Support Sr Analyst is a seasoned professional role that involves providing technical and business support, maintaining application systems, ensuring functionality, and problem-solving within Citi applications. The role requires analytical skills, technical expertise, and strong communication abilities.

Job Responsibility:

Provide technical and business support for users of Citi applications
maintain application systems running in daily operations
manage, maintain, and support applications and their environments
perform start of day checks, continuous monitoring, and regional handover
perform same day risk reconciliations
develop and maintain technical support documentation
identify ways to maximize application potential
assess risk and escalate production issues
ensure storage and archiving procedures are in place
formulate scope and objectives for complex enhancements
review and develop contingency planning for applications
partner with development and support areas for bug fixes and support tooling
participate in application releases
engage in post-implementation analysis
identify risks, vulnerabilities, and security issues
act as liaison between users and technology teams
adhere to service level agreements
take ownership of support projects
operate with limited supervision and exercise independence of judgment
act as subject matter expert to senior stakeholders

Requirements:

5-8 years experience in an Application Support role
experience installing, configuring or supporting business applications
advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
demonstrated analytical skills
issue tracking and reporting using tools
knowledge/experience of problem Management Tools
good all-round technical skills
effectively share information with other support team members and with other technology teams
ability to plan and organize workload
consistently demonstrates clear and concise written and verbal communication skills
ability to communicate appropriately to relevant stakeholders

Nice to have:

FIX protocol knowledge
Python and Perl
Linux/Unix Shell Scripting
SQL database
clear communication skills
team attitude
passion to grow within prod support space

What we offer:

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages
planned time off (vacation)
unplanned time off (sick leave)
paid holidays

Additional Information:

Job Posted:
August 23, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Apps Support Sr Analyst