Apps Support Intmd Analyst Jobs

Citi

Location:
India, Chennai

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Apps Support Intmd Analyst is a developing professional role with responsibilities including providing technical and business support for Citi applications, maintaining support documentation, analyzing risks and vulnerabilities, and ensuring quality and timeliness of services provided.

Job Responsibility:

Provides technical and business support for users of Citi Applications
Utilizes good understanding of apps support procedures and concepts
fields issues and queries from stakeholders
provides short-term resolutions and works with relevant technology partners for long-term fixes
Develops a comprehensive understanding of apps support areas integrated to contribute to business goals
Acts as a liaison between users/traders, interfacing internal technology groups and vendors
Participates in disaster recovery testing
Participates in application releases, from development, testing and deployment into production
performs post-release checkouts after application releases and infrastructure updates
Develops and maintains technical support documentation
Considers implications of applying technology to current environments
Analyzes applications to identify risks, vulnerabilities and security issues
Resolves problems by identifying and prioritizing support tooling needs
Cooperates with Development colleagues to prioritize bug fixes
Maintains stability, efficiency, and effectiveness of support processes
Exercises independence of judgment and autonomy
Escalates risk and compliance concerns with transparency

Requirements:

4+ years of experience in a technical support role, preferably in an enterprise IT environment
Basic understanding of application functionality, operating systems (Windows, macOS), and network connectivity
Proficiency in using IT ticketing systems (e.g., ServiceNow, Jira Service Desk)
Excellent verbal and written communication skills
ability to explain technical issues clearly to non-technical users
Strong customer focus, patience, and empathy
commitment to providing a positive user experience
Analytical thinking and a methodical approach to diagnosing and resolving issues
Ability to listen carefully to user descriptions of problems to understand the core issue
Ability to work collaboratively within a support team and escalate issues effectively
Capacity to learn new technologies and adapt to evolving technical environments
Ability to prioritize and manage multiple support requests efficiently
Strong problem-solving and analytical skills with an attention to detail
Ability to work effectively in a fast-paced, team-oriented environment
Customer-focused with a strong commitment to service excellence
Ability to work in an Offshore/Onsite support model

Nice to have:

Experience in private banking or Consumer Banking terminology
Relevant IT certifications (e.g., CompTIA A+, ITIL Foundation)
Experience with financial services applications or systems
Familiarity with remote support tools

What we offer:

Equal opportunity employer consideration
Reasonable accommodation for persons with disability
Employee growth opportunities
Global workforce benefits

Additional Information:

Job Posted:
September 05, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Apps Support Intmd Analyst