Apps Support Intmd Analyst, Citi

Citi

Location:
India, Chennai

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The FX Apps Support Intmd Analyst is a developing professional role. Handles technical and business support for Citi applications, ensures quality service, and resolves technical issues to support business goals.

Job Responsibility:

Provides technical and business support for users of Citi Applications
Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders
Acts as a liaison between users/traders, interfacing internal technology groups and vendors
Participates in disaster recovery testing
Participates in application releases, from development, testing and deployment into production
Performs post release checkouts after application releases and infrastructure updates
Develops and maintains technical support documentation
Analyzes applications to identify risks, vulnerabilities and security issues
Resolves problems by identifying and selecting solutions
Cooperates with Development colleagues to prioritize bug fixes and support tooling requirements
Directly impacts the business by ensuring quality of work provided by self and others
Ensures stability, efficiency and effectiveness initiatives
Assesses and manages risks when business decisions are made

Requirements:

2-5 years experience
FX Knowledge
Basic knowledge or interest about apps support procedures, concepts and of other technical areas
Participation in some process improvements
Previous experience or interest in standardization of procedures and practices
Basic Business knowledge/understanding of financial markets and products
Knowledge/experience of problem Management Tools
Understands of how own sub-function integrates within the function and commercial awareness
Evaluates (sometimes complex) situations using multiple sources of information
Developed communication and diplomacy skills to persuade and influence
Good customer service, communication and interpersonal skills
Good knowledge of the business and its technology strategy
Consistently demonstrates clear and concise written and verbal communication skills
Knowledge of issue tracking and reporting using tools
Good all-round team member
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Ability to communicate appropriately to relevant stakeholder
Bachelor’s/University degree or equivalent experience

What we offer:

Equal opportunity employer policy
Accessibility accommodations for applicants with disabilities
Global benefits

Additional Information:

Job Posted:
July 16, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Apps Support Intmd Analyst